Agent Support Specialist

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Agent Support Specialist - **Santa Ana/Costa Rica**

Are you customer-centric, and want to be part of a team that delivers exceptional agent support? How about unleashing your skills in a global FinTech that is committed to moving money for better? Join Western Union as Agent Support Specialist.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better starts and ends with the Customer**

We’ll be looking to review the Biller Support inbox for Biller requirements, account support, and any issues daily. You’ll track and follow through with the resolution of all requirements while creating reports to track trends on the day-to-day operational support required by our Billers. You’ll provide support to Billers regarding operational requirements, account support, and handling Biller affecting issues. You will need to build and maintain biller relationships, provide escalated customer service, and promote biller loyalty. You will be expected to consistently provide exceptional customer support, with the aim of not only addressing the immediate concerns but more importantly, earning the goodwill and loyalty in the process.

For this role, we will need you to have gained similar experience as an agent support specialist and understand the payments landscape. You will need to have a track record of providing exceptional support and have handled and resolved client issues. You will be required to not only support the customer but can maintain long-standing relationships with our billers.

**Join us, and let’s move money for better**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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