Senior Manager, Project Management

Senior Manager, Project Management - Santa Ana, Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Senior Manager, Project Management.

Western Union powers your pursuit.

In this unique global role, you will project manage key functional projects, while engaging with stakeholders across multiple Western Union locations.

Role Responsibilities

• Oversee a portfolio of complex, high-visibility projects and the Intake process management for new countries, merger/acquisitions and expansion of Western Union owned locations networks, including integration plans.
• Lead and coordinate the execution of cross functional initiatives, ensuring alignment with the organization's strategic goals and customer-centric vision.
• Act as a proactive collaborator and escalation point for critical challenges, driving resolution through creative problem-solving, translating root cause to action, messaging to executive leadership.
• Develop and maintain roadmaps, ensuring clear communication of timelines, milestones, risks, and dependencies to all stakeholders.
• Execute process mapping and post-rollout review/monitoring when applicable.
• Facilitate strategic decision-making by managing the store's data management.
• Ensure the projects meet compliance requirements, regulatory standards, and organizational quality expectations.
• Engage with Operations leadership to tailor strategic requirements and impact assessments, ensuring departmental efficiencies are achieved.

Role Requirements

• Bachelor's degree in a related field; advanced Project and Program Management degree or certification (e.g., PMP, Six Sigma) is preferred.
• 7-10 years of progressive experience managing large-scale, cross-functional projects.
• 5+ years of experience working as a liaison between different teams and organizations, going across silos and teaming up with others to achieve common goals.
• Advance proficiency in Excel, PowerPoint, SharePoint. Visio and Project Management tools
• Ability to manage competing priorities while influencing stakeholders and ensuring collaboration across teams.
• Proven ability to present complex information and strategic recommendations to senior management with clarity and impact.
• Excellent communication, negotiation, and relationship management skills. Spanish or another language is a plus.
• Advanced verbal & written communication skills to manage senior audiences in English. Spanish and other languages is a plus.
• Advanced ability to work independently focuses on solutions and driving results.
• Advanced sense of urgency, attention to detail, & customer service oriented.
• Advanced experience in the agent operations field and business is a plus.
• Global role, flexibility to work with different time zones is required.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.