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Technical & Project Management Assistant

hace 3 semanas

San José, San José, Costa Rica Strategic HR Solutions A tiempo completo

The Technical & Project Management Assistant supports the Head of IT and technology teams by coordinating projects, maintaining documentation, tracking technical tasks, generating reports, and assisting with operational and platform-related activities. This role focuses on project, operational, and technical support.

Responsibilities

Project Management Support:

- Support planning, tracking, and reporting of infrastructure, software, and security projects.

- Maintain project dashboards, KPIs, and weekly reports.

- Track dependencies, risks, blockers, and deadlines.

- Follow up with engineering, DevOps, BI, security, operations, and business teams.

- Support BCP/DR simulations and documentation.

- Prepare technical presentations, architecture summaries, and structured project documentation.

Technical & Operational Support:

- Maintain Jira workflows, boards, automations, and issue taxonomy.

- Support Confluence structure, documentation templates, and IT knowledge base organization.

- Assist with user and access administration across platforms.

- Provide basic troubleshooting and coordinate with IT/DevOps.

- Assist in monitoring alerts, logs, and incident summaries.

- Create SOPs, architecture diagrams, and operational guidelines.

- Collaborate with vendors, assist with RFPs, gather technical data, and prepare comparisons.

Required Skills & Competencies

Experience

- 2–5 years in PMO, technical coordination, or IT operational support roles.

- Experience working with multidisciplinary technology teams.

- Proven ability to manage complex task tracking and documentation.

- Understanding of IT systems, cloud, networks, and applications.

- Experience with Jira, Confluence, or similar tools.

- Ability to create diagrams using , Mermaid, etc.

- Experience preparing dashboards, KPIs, and status reports.

- Strong spreadsheet and reporting proficiency.

Preferred

- Experience in PMO, technical coordination, or IT operations.

- Knowledge of agile/DevOps workflows or incident management.

- Experience interacting with engineering, IT, and business teams.

Certifications (Preferred but Not Mandatory)

- Scrum Master (CSM, PSM I).

- ITIL Foundation.

- CompTIA Project+.

- Google Project Management Certificate.

- Jira Administration Certification.

- Agile or Kanban certifications.

- Basic cybersecurity certification (e.g., CompTIA Security+).

- PMI-ACP – Agile Certified Practitioner

- CAPM – Certified Associate in Project Management

Competencies

- Strong organizational and multitasking abilities.

- Analytical mindset with technical understanding.

- Clear communication in English and Spanish.

- Ability to translate requirements into tasks.

- Attention to detail and prioritization skills.

What we offer

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • A dynamic, supportive work environment with a team-oriented culture.

We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.