Technical Project Manager

hace 7 días

San José, San José, Costa Rica HR Strategic Solutions A tiempo completo

The Technical & Project Management Assistant supports the Head of IT and technology teams by coordinating projects, maintaining documentation, tracking technical tasks, generating reports, and assisting with operational and platform-related activities. This role focuses on project, operational, and technical support.

Responsibilities

Project Management Support:

  • Support planning, tracking, and reporting of infrastructure, software, and security projects.

  • Maintain project dashboards, KPIs, and weekly reports.

  • Track dependencies, risks, blockers, and deadlines.

  • Follow up with engineering, DevOps, BI, security, operations, and business teams.

  • Support BCP/DR simulations and documentation.

  • Prepare technical presentations, architecture summaries, and structured project documentation.

Technical & Operational Support:

  • Maintain Jira workflows, boards, automations, and issue taxonomy.

  • Support Confluence structure, documentation templates, and IT knowledge base organization.

  • Assist with user and access administration across platforms.

  • Provide basic troubleshooting and coordinate with IT/DevOps.

  • Assist in monitoring alerts, logs, and incident summaries.

  • Create SOPs, architecture diagrams, and operational guidelines.

  • Collaborate with vendors, assist with RFPs, gather technical data, and prepare comparisons.

Required Skills & Competencies

Experience

  • 2–5 years in PMO, technical coordination, or IT operational support roles.

  • Experience working with multidisciplinary technology teams.

  • Proven ability to manage complex task tracking and documentation.

  • Understanding of IT systems, cloud, networks, and applications.

  • Experience with Jira, Confluence, or similar tools.

  • Ability to create diagrams using , Mermaid, etc.

  • Experience preparing dashboards, KPIs, and status reports.

  • Strong spreadsheet and reporting proficiency.

Preferred

  • Experience in PMO, technical coordination, or IT operations.

  • Knowledge of agile/DevOps workflows or incident management.

  • Experience interacting with engineering, IT, and business teams.

Certifications (Preferred but Not Mandatory)

  • Scrum Master (CSM, PSM I).

  • ITIL Foundation.

  • CompTIA Project+.

  • Google Project Management Certificate.

  • Jira Administration Certification.

  • Agile or Kanban certifications.

  • Basic cybersecurity certification (e.g., CompTIA Security+).

  • PMI-ACP – Agile Certified Practitioner

  • CAPM – Certified Associate in Project Management

Competencies

  • Strong organizational and multitasking abilities.

  • Analytical mindset with technical understanding.

  • Clear communication in English and Spanish.

  • Ability to translate requirements into tasks.

  • Attention to detail and prioritization skills.

What we offer

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • A dynamic, supportive work environment with a team-oriented culture.

We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

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