Asst Dir-Sales Operations Mgr

hace 21 horas

San Francisco, Heredia, Costa Rica Moody's A tiempo completo

Skills and Competencies

  • Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management or supervisory role (including experience managing remote employees) required
  • As this position will support Sales and Sales Operations in the US and Canada, a high degree of fluency in English (spoken & written) is essential
  • Experience in leading, mentoring, and coaching employees, ability to inspire and develop employees to achieve results
  • Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at all levels and across different departments or teams. Able to articulate strategic objectives confidently
  • Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution
  • Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments, and resolve issues proactively without oversight or direction
  • Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel
  • Highly proficient with

Education

  • Undergraduate/first-level degree (e.g., Bachelor's degree) or equivalent

Responsibilities

The Operations Manager (OM) is primarily responsible for the direct management of a small regional team of Associate Operations Analysts supporting the lead-to-cash process. The role has responsibility for quality control and ensuring the accuracy of sales orders which drive invoices and revenue recognition. The Operations Manager function is a critical part of our compliance and data quality strategy

  • Manage and direct the responsibilities of at least 5 Associate Operations Analysts responsible for reviewing all contracts and sales orders to ensure all data accurately reflects the contract. Monitor workload and team performance against established KPIs and ensure the timely resolution and/or escalation of all issues
  • Proactively identify potential challenges impacting accuracy or efficiency and develop solutions that align with our business objectives and long-term strateg
  • Manage all personnel and HR activities including recruiting, hiring/termination, attendance, management, performance evaluations, training, and onboarding
  • Facilitate professional development, cross-training, and skill-building opportunities for team. Continually promote and improve career development for employees. Design and implement bespoke development plans to provide opportunities and build skills supporting career objectives
  • Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards
  • Coordinate with key stakeholders and SMEs to monitor commercial changes (such as new product launches) that impact operational processes and propose solutions that address business needs
  • Develop and maintain strong partnerships with functional stakeholders involved in the lead to cash processes through continuous collaboration and communication
  • Collaborate and communicate with other Sales Operations Managers globally to build strong relationships
  • Assist with ad-hoc projects as requested

About the team

The Sales Operations at Moody's Analytics focus on ensuring the sales team operates efficiently, aligns strategically with Moody's Analytics goals, and delivers value to clients. They would leverage tools, data, and processes to support sales efforts in promoting Moody's products and services

  • Asst Dir-Sales Operations Mgr

    hace 20 horas

    San Francisco, Heredia, Costa Rica Moody's Corporation A tiempo completo

    Skills And CompetenciesMinimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior experience in a direct management or supervisory role (including experience managing remote employees) requiredAs this position will support Sales and Sales Operations in the US and Canada, a high degree of fluency in...

  • Sales Operations Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Movate A tiempo completo

    Job title: Sales Operations ManagerLocation:UltraLag, HerediaEducation:High School DiplomaExperience:3–5+ years in Sales, BPO Operations & Customer ServiceNo of Openings:1Summary:We are looking for a highly experienced Inbound Sales Program Operations Manager to lead and oversee the full operation of our inbound sales program. This role requires a strong...

  • Sales Operations Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica 360training A tiempo completo

    360trainingAt 360training we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on...

  • Asst Dir-Product Strategy

    hace 2 semanas

    San Francisco, Heredia, Costa Rica myGwork - LGBTQ+ Business Community A tiempo completo $70.000 - $110.000 al año

    This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels...

  • Asst Dir-Product Strategy

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo $80.000 - $120.000 al año

    At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees...

  • Asst Dir-Product Strategy

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Moody's Corporation A tiempo completo $90.000 - $160.000 al año

    At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees...

  • Sales Services Associate III

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Vereda Labs A tiempo completo $80.000 - $120.000 al año

    We're looking for a dedicatedSales Services AssociateIII to join our team in Heredia, CRWe need someone who thrives on accuracy, compliance, and providing an exceptional customer-focused experience. If you have solid experience in account services and employee group benefits, this is your chance to make a real impactYou will be working with a globally...

  • Contract Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Moody's Corporation A tiempo completo

    Skills And CompetenciesMinimum 3 years of contract-related experience, preferably in a procurement, finance, legal, or sales support roleHighly proficient in Microsoft Word, Outlook, Excel, and PowerPointExperience managing the end-to-end contract processExperience working with Salesforce CRM and/or ApttusHighly organized, with the ability to multitask and...

  • Pricing Specialist-4

    hace 1 semana

    San Francisco, Heredia, Costa Rica Goodyear A tiempo completo

    As a Pricing Specialist on the North American Pricing Team, you will be responsible for reviewing and executing price setting requests, deals, and rebates across all Product Business Units (PBUs), including Consumer, Commercial, Aviation, Race, and Mickey Thompson. You'll collaborate with Sales Enablement, Category, and Sales Teams to support deal...

  • Senior Billing Analyst

    hace 1 semana

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Manage the daily operations of our global invoicing/payment solution, ensuring timely profile updates and efficient invoice distribution. This includesresolving internal inquiriesregarding customer invoicing, preparing essential reconciliations and reports, andproactively monitoringthe accounts receivable status for the UK and Iberia business units.What...