Sales Services Associate III

hace 2 semanas

San Francisco, Heredia, Costa Rica Vereda Labs A tiempo completo

We're looking for a dedicated
Sales Services Associate
III to join our team in Heredia, CR

We need someone who thrives on accuracy, compliance, and providing an exceptional customer-focused experience. If you have solid experience in account services and employee group benefits, this is your chance to make a real impact

You will be working with a globally recognized healthcare organization that operates as one of the leading providers of healthcare and health plans in the United States.

Hybrid Location:
Heredia, Costa Rica

What We're Looking For:

  • High School Diploma/GED
    AND
    a minimum of
    2 years
    of experience in a corporate or business office environment
    OR
    a minimum of
    3 years
    of experience in a corporate or business office environment.
  • Minimum
    2 years
    of
    account service
    experience and/or
    case installation/implementation
    within the
    health insurance industry
    .
  • Minimum
    1 year
    of experience with
    Employee Group Benefits
    .
  • Proficiency with
    Microsoft Office 365
    , demonstrated
    organizational skills
    , and a strong
    detail-oriented
    approach.

(Preferred: Experience in group insurance, provider billing, project management, or working in a heavily regulated industry.)

A Day in the Life: Your Core Responsibilities

As a Sales Services Associate III, you will be the backbone of our sales support, ensuring smooth operations and customer satisfaction. Your key daily contributions will include:

  • Process Execution & Accuracy:
    Efficiently executing standard and non-routine processes related to benefit implementation, rate and structure accuracy, and resolving complex issues to meet key performance indicators.
  • Benefits & Product Administration:
    Assisting with the administration of health insurance benefits and product offerings, ensuring all requests meet benefit, state, and federal regulatory requirements.
  • Effective Communication:
    Attending internal and external engagements, preparing content, and utilizing your business knowledge to align communication that supports the sales process.
  • Data Integrity & Analysis:
    Performing small-scale data entry, reconciliation, and conducting routine and non-routine analyses (e.g., membership trends) to inform strategic recommendations.
  • Stakeholder Experience:
    Building and leveraging relationships with internal teams, customers, and channel partners, gathering data on their needs, and responding to inquiries with expertise on our products and services.
  • Project & Sales Support:
    Supporting project logistics, managing timelines, coordinating communication on progress, and assisting in the development of compelling responses to customer requests.

Why Join Us?

While we can discuss specific benefits during the interview process, you can expect to be part of a company that values its employees. We offer a culture focused on
professional growth
,
teamwork
, and the chance to contribute to impactful projects in the business services sector.

You'll be leveraging your expertise to support sales processes that truly matter to our customers

Ready to elevate your career in Business Services?

If you meet the qualifications and are eager to contribute your skills to a dynamic, forward-thinking team in Heredia, we want to hear from you

Let's connect and build the future together

Hiring #SalesServicesAssociate #BusinessServices #HealthInsuranceJobs #CostaRicaJobs #Heredia #Recruitment #Careers

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