End User Support Specialist

hace 1 semana


Heredia, Costa Rica SYKES Costa Rica A tiempo completo

**Objective**:
To interact and coordinate with internal clients to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.

**Hard skills**:

- 6 months’ experience at technical level (desired).
- Comptia+ or related studies (desired).
- Ability to analyze and diagnose diverse problems and look for answers.
- Some physical strength is required in case the equipment needs to be moved to a different area.

**Responsibilities**:

- Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
- Deploy and troubleshoot hardware, both to PC’s and telephony equipment.
- Perform preventive and/or corrective maintenance of in-warranty and out of warranty equipment.
- Escalate problems to the NOC, ITI when required. - Recommend changes to policies and procedures regarding processes involving Helpdesk services.
- Execute the policies regarding security compliance and technology assets usage.
- Deploy and troubleshoot Desktop Images, Software updates and installations (software).

**Benefits**:

- Educational reimbursement.
- Medical Service.
- Referral bonus.
- Wellness Program.


  • End User Support Manager

    hace 3 semanas


    Heredia, Costa Rica Equifax A tiempo completo

    _The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.**What you’ll do**: - Responsible for defining and executing End User Computing Support in CRSSC. - Engagement with other Global Equifax...


  • Heredia, Costa Rica Equifax A tiempo completo

    The End User Support Analyst provides Level 1 and Level 2 end-user software and hardware support. Will document requests, incidents and user queries, and monitor solution processes. **What you’ll do**: - Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs. - Installing...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center. Document...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...

  • User Experience Designer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role**: Moody’s Media Solutions team is seeking a skilled and passionate User Experience Designer to be responsible for the design and delivery of exceptional end-user experiences for our NewsEdge suite of products. NewsEdge offers our customers a...

  • IT Support Specialist

    hace 5 días


    Heredia, Costa Rica First Factory A tiempo completo

    First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. As First Factory’s IT...


  • Heredia, Costa Rica Equifax A tiempo completo

    **In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!** **What you’ll do**: - **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)** - Taking inbound calls from...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops,...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops,...

  • Front End UI Developer

    hace 3 semanas


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    A UI Developer is responsible for developing and customizing the user interface of an eCommerce website. They work closely with the design team and front-end developers to create visually appealing and functional user interfaces that enhance the user experience and drive business goals. **Main Responsibilities**: - Developing custom themes and templates...

  • Billing Specialist

    hace 4 semanas


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Billing Specialist

    hace 1 día


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Billing Specialist

    hace 3 semanas


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Front End Developer

    hace 4 semanas


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    The Critical Mass technology team is looking for an inspired, motivated AEM Front End Developer to join our team. We are an experience design agency with a focus on the customer, which means that multi-discipline collaboration and prototyping are at the heart of our process. This role will join a talented team working on a dynamic client with multiple brands...

  • Back End Engineer

    hace 3 semanas


    Ubicación Heredia, Heredia, Costa Rica GSB Solutions A tiempo completo

    Requisitos: We are looking for a Back End Engineer - Aws Fluent - Advanced English Strong, most recent, at least 3- Year, hands - On experiences as a Python Developer Expertise in at least one popular Python framework (like Django, Flask, FastAPI or Pyramid). Flask and/or FastAPI are preferable - code with AWS Cloud solutions or similar like Microsoft Azure...