M & a End User Integration Manager

hace 6 días


Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
We are looking for an innovative and experienced M&A User Experience Manager, to join our team. The Global Digital Workplace (GDW) team is a large, global team that provides operational End User Desktop support to our internal employees around the globe. Within the GDW, the Global Transformation team leads technical integration and divestitures associated with M&A, process engineering, automation and collaboration tools.

The M&A User Experience Manager will be responsible for the following activities, including but not limited to; desktop software asset management for global Merger’s & Acquisition(M&A)/ Integration programs, coordination with various global and regional teams to obtain approvals for integration project requirements, manage and assign resources to M&A projects as required, serve as a backup for the Global Director of M&A and User Experience. The manager will consistently deliver an excellent onboarding experience by managing requests, provisioning required software, software vendor escalations, oversee bulk license purchase, policies and process updates, coordination for enhancement and improvements within multiple tools, including the ServiceNow tool, and monthly KPIs and SLO reporting.

**Responsibilities**
- Manage the process for desktop software asset management (SAM) for Mergers & Acquisition (M&A) programs
- Manage the relationship to coordinate needs for distributed systems, mainframe software, and any other technical integration requirements as needed for M&A projects
- Proactively identify any gaps in the SAM processes and implement process improvements
- Work with automation teams to automate processes including the development of ideas, testing process improvements, collaborating with development teams and stake holders through iterations for continued excellence
- Coordinate with Security teams to fulfill required security reviews and approvals for both M&A projects as well as day-to-day BAU needs
- Manage and coordinate the improvements, enhancements, or new tasks for ServiceNow AMDB, catalogs and Requests
- Manage bulk uploads to ServiceNow, assist incoming teams with process transitions
- Provide global tax and finance teams with needed reporting to track capital expenses
- Coordination with Procurement and Legal teams to onboard new Software Reseller vendors globally in different countries
- Conduct quality reviews for BAU tickets and provide feedback, corrective action plans and training to teams
- Order licenses for integrations or special projects that require bulk orders
- Onboarding activities for new users to ensure licenses are assigned appropriately in the AMDB
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
- SAM Database quality checks and clean up
- Gather and report monthly KPI and SLO metrics
- Identify User Experience improvements and work with various teams to determine requirements for process improvement and automation.
- Manage individual user training as required for improved integration experience
- Manage and escalate User requests as needed to ensure a smooth integration and great experience

**Qualifications**:
**Qualifications**
- Superior Customer Service Focus mindset and attitude
- Bachelor’s degree in information technology or a minimum of 6 years work experience in an IT Asset Management or Procurement-related position
- Significant experience with Mergers & Acquisitions/Integration programs (5+ years)
- Ability to navigate IT processes outside of SAM/HAM when required and coordinate solutions amongst appropriate teams
- Strong proven Executive Presence required
- ServiceNow knowledge a must
- Superior English language skills (written and verbal)
- Understanding and knowledge of multi-country government regulations around hardware and software-related topics and Customs rules
- Experience with consumption and reporting of large data sets
- Must work well with others as part of large international team
- Communicates well within a highly matrixed organization
- Superior organizational skills
- Must have experience running l


  • End User Support Manager

    hace 3 semanas


    Heredia, Costa Rica Equifax A tiempo completo

    _The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.**What you’ll do**: - Responsible for defining and executing End User Computing Support in CRSSC. - Engagement with other Global Equifax...

  • Manager, Merger

    hace 6 días


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Equifax A tiempo completo

    The End User Support Analyst provides Level 1 and Level 2 end-user software and hardware support. Will document requests, incidents and user queries, and monitor solution processes. **What you’ll do**: - Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs. - Installing...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...

  • Project Manager

    hace 3 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Project Manager (f/m/d) SAP Data Migration** (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Project Manager (f/m/d) SAP Data Migration, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Proven experience of managing large end-to-end projects of SAP implementation and data migration projects, Managing large scale...

  • Program Manager

    hace 3 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Program Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: The IT M&A Program Manager work assignments are often straightforward and of moderate complexity. Will interact with a deal lead (sets direction for project), and an analyst to assist in the integration....


  • Heredia, Costa Rica DHL A tiempo completo

    **Integration Services Recovery Manager**: Are you strong coordinator, problem solver and communicator with technology background? We are looking for a new colleague to join our Integration Services support team. You will deliver a highly visible, empowered role that is accountable for emergency incident management for business-critical DHL Supply Chain...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center. Document...

  • User Experience Designer

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role**: Moody’s Media Solutions team is seeking a skilled and passionate User Experience Designer to be responsible for the design and delivery of exceptional end-user experiences for our NewsEdge suite of products. NewsEdge offers our customers a...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    This role is responsible for executing Cybersecurity M&A due diligence and leading cyber integration planning, coordination, and reporting while partnering across multiple Cyber, business, and technology cross function teams. **Requirements**: - Execute Cybersecurity M&A due diligence activities partnering with business and technology deal teams to...

  • User Experience Lead

    hace 6 días


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** The User Experience Lead's role strategically guides the team in one account or a group of small bills to meet the client’s business goals and customer expectations by providing an exceptional user experience in UX projects. The UX Lead’s primary responsibilities include aligning the team with business goals and user...

  • Manager-accounting

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    **Team/Department Description**: The Manager-Accounting sits within the Moody’s Shared Services team within Controllership, reporting directly to the AVP-Accounting. The Controllership provides Moody's senior management team with the financial information needed to develop successful business strategies. They are responsible for revenue accounting and,...


  • Heredia, Costa Rica Trax Group A tiempo completo

    Trax Technologies provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion...

  • Manager-accounting

    hace 4 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    The Manager-Accounting will be responsible for overseeing and performing day-to-day operations of the Revenue Accounting team including being actively involved in M&A activities and analyzing and balancing Revenue accounts and accurately and timely closing of the books. Accounting Coordinate the Revenue Accounting team at Costa Rica to complete month-end,...

  • Global Training

    hace 3 semanas


    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    A culture of purpose: Where will your BCD M&E career take you? As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Cross Domain Quality Engineer (CDE) - (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Cross Domain Quality Engineer, for IT enterprise in Heredia, Costa Rica. **Overview**: - The CDE (Cross Domain Quality Engineer) Coordinates between team, reviews Test Plans, published metrics and does reporting, manages test execution and defects and...

  • Meeting Planner

    hace 5 días


    Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **A culture of purpose: Where will your BCD M&E career take you?** As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** **The M&A Software Contract Specialist **will coordinate with global cross-functional teams (BU, Legal, Security, ITAM, and Architecture) on...

  • Front End Developer

    hace 6 días


    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** The role will be mentored by a Tech Lead and work with a larger tech team, so you won't be on an island. We thrive on a balance of collaboration and focused time which means you won't be spending all your time turning PSDs into HTML - rather you'll be part of the design and prototyping process. Critical Mass is a creative...