End User Support Technician

hace 2 semanas


Heredia, Costa Rica Equifax A tiempo completo

**In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices**

**What you’ll do**:

- **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)**
- Taking inbound calls from customers, as well as doing callbacks when needed.
- Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).
- Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.
- Collaborating to create troubleshooting documentation and runbooks.

**What experience you need**:

- English level B2 / C1
- Technical school degree, Associate's degree, bachelor's degree, or equivalent experience

**What could set you apart**:

- Excellent communication and customer service skills(verbal and written)
- Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android
- Strong troubleshooting and problem-solving skills
- Good problem-solving, analytical, and team-working skills
- CompTIA A+and/or Microsoft certification is desirable, but not required

**We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.**
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Audio and Video End User Support Technician** The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center. Document requests, incidents and user queries, and monitor solution processes. Provide basic training and operational services to end-users. **What you’ll do**: -...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Audio and Video End User Support Technician**The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center.Document requests, incidents and user queries, and monitor solution processes.Provide basic training and operational services to end-users.**What you'll do**:- Providing...


  • Heredia, Costa Rica Equifax A tiempo completo

    The End User Support Analyst provides Level 1 and Level 2 end-user software and hardware support. Will document requests, incidents and user queries, and monitor solution processes. **What you’ll do**: - Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs. - Installing...


  • Heredia, Costa Rica Equifax A tiempo completo

    The End User Support Analyst provides Level 1 and Level 2 end-user software and hardware support.Will document requests, incidents and user queries, and monitor solution processes.**What you'll do**:- Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs.- Installing and...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center. Document...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center.Document requests, incidents and user...

  • End User Support Manager

    hace 1 semana


    Heredia, Costa Rica Equifax A tiempo completo

    _The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.**What you’ll do**: - Responsible for defining and executing End User Computing Support in CRSSC. - Engagement with other Global Equifax...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center.Document...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...


  • Heredia, Costa Rica Vdart Inc A tiempo completo

    Overview **Job Role: Deskside Technician** **Location: Heredia-Costa Rica** PURPOSE OF THE JOB Deskside Support Technician - This position has frequent contact with end users, peers, managers & VIP’s. KNOWLEDGE, SKILLS & EXPERIENCE - 2+ years of experience in End User hardware and software configuration troubleshooting. - Experience in performing...


  • Heredia, Costa Rica Vdart Inc A tiempo completo

    Overview**Job Role: Deskside Technician****Location: Heredia-Costa Rica**PURPOSE OF THE JOBDeskside Support Technician- This position has frequent contact with end users, peers, managers & VIP's.KNOWLEDGE, SKILLS & EXPERIENCE- 2+ years of experience in End User hardware and software configuration troubleshooting.- Experience in performing activities like...


  • Heredia, Costa Rica Equifax A tiempo completo

    **In this role, you will be able to provide remote technical support to the organization's internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!****What you'll do**:- **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)**- Taking inbound calls from customers,...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops,...


  • Heredia, Costa Rica Citi A tiempo completo

    **End User Computing - Governance Reporting & Analysis, AVP**The End User Computing (EUC) Governance Reporting & Analysis, AVP, maintains ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction framework, operating model, controls related monitoring and delivery oversight and creation of any dashboards related to the program.This role will...


  • Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...


  • Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...

  • User Experience Designer

    hace 1 semana


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role**: Moody’s Media Solutions team is seeking a skilled and passionate User Experience Designer to be responsible for the design and delivery of exceptional end-user experiences for our NewsEdge suite of products. NewsEdge offers our customers a...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools **Position's General Duties and Tasks**: - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may...


  • Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...