Field Tech Senior Representative

hace 5 días


Heredia, Costa Rica NTT DATA A tiempo completo

We are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica.

Field Services Support Jr.

We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.

**Position overview**

End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.

**Position's General Duties and Tasks**:

- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities:
a. Assembly of equipment (Rollout)

b. Relocation of equipment between floors and buildings.

c. Installation of equipment for events.

d. Replacement of monitor and / or telephones in place at final customer locations.

e. Installation or removal of equipment for courses, training, or events (external). Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.

f. Basic Technical Support on EUC site with OnCall Service

e. Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software, and peripherals.

**Qualifications**

**Must have Skills**:

- ** Experience 1 - 2 years of IT work or end user support in software & hardware troubleshooting.**:

- **Must have strong IT troubleshooting and problem-solving skills.**:

- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
- Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.

**Nice to have, but not required**:

- ITIL Certification
- CompTIA Certification
- MSO 365 knowledge support
- Service Now

**Education Requirements**
- Bachelor's and Associate Degree in Computer Science or similar
- Language support: Spanish and Basic English
- Experience in Desktop support role.
- Work with project teams, Information Security, and Infrastructure Engineers to develop.

**About NTT DATA Services**

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**Job Segment**:
Cloud, Technical Support, Consulting, Computer Science, Information Security, Technology



  • Heredia, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:a.Assembly of equipment (Rollout)b....


  • Heredia, Costa Rica Ntt Data A tiempo completo

    Field Services Support Jr.We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.**Position overview**End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.**Position's General Duties and Tasks**:- IT support technician to troubleshoot and...


  • Heredia, Costa Rica Dhl A tiempo completo

    In this role you are the first point of contact for active sourcing and recruiting of tech and data talents.As Senior Talent Acquisition Manager your tasks include researching, identifying and actively approaching tech-talents on social media, business networks, career events and other channels.You will be driving the implementation of suitable sourcing...


  • Heredia, Costa Rica Ntt Data A tiempo completo

    End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools**Position's General Duties and Tasks**:- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include...


  • Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...


  • Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

  • Field Tech Associate

    hace 6 horas


    Heredia, Costa Rica Ntt Data A tiempo completo

    **About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by...

  • Senior Ux Designer

    hace 5 horas


    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Senior UX Designer / Researcher (hybrid)**Job Description**:Job Description SummaryConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology.We...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**We are seeking a Strategic Development Manager to spearhead cross-functional initiatives, providing expert guidance to cultivate and implement capabilities, processes, and policies.In this pivotal role, you will be instrumental in driving and executing key strategic endeavors from inception to realization.Your adept leadership will steer the...

  • Senior Python Engineer

    hace 23 horas


    Heredia, Costa Rica FusionHit A tiempo completo

    **We are looking for a Senior Python Software Engineer to join our growing team in a fast-growing start-up environment for a San Francisco-based client. Teams are currently distributed with 3 junior to mid-level team members in need of mentoring. Must reside and have work authorization in Costa Rica, El Salvador or Colombia to apply.** - 4+ years of...

  • Senior Manual QA Tester

    hace 23 horas


    Heredia, Costa Rica FusionHit A tiempo completo

    We are looking for a **Senior Manual QA Tester **to join our team! At FusionHit we support our people to grow, learn, and reach their full potential. We offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating the best working culture where our fusioners feel strongly connected to our values and...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...


  • Heredia, Costa Rica Bold Business A tiempo completo

    We're looking for a customer service representative who is excited to work from home (100% remote).**What does a Work From Home Bilingual Customer Representative really do?**- You're someone who can provide concierge-style phone service to our customers in a helpful and respectful manner on every call.You're great on the phone and you're confident you can...

  • Cba Tech Café Agent

    hace 6 horas


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary****Responsibilities**- Receive and process incidents submitted through the CBA Tech Café form.- Follow up with respective users to notify them of next steps or resolution status, ensuring clear communication and user satisfaction.- Troubleshoot technical issues reported by users and provide appropriate solutions.- Maintain detailed...


  • Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience- 5+ years of finance or a related analytical field experience- 4+ years of solving complex business...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT está evolucionando a un ritmo - como ninguna otra organización.****Para lograr la ambición que nos hemos propuesto, buscamos compañeros que estén dispuestos a vivir nuestro espíritu todos los días.¡Ven y sé parte de este viaje!****BAT COSTA RICA** **ESTÁ BUSCANDO UN TRADE MARKETING REPRESENTATIVE****NIVEL DE SENIORIDAD**:Entry...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.**Your Area of Focus**:- Maintain a positive, empathetic,...


  • Heredia, Costa Rica Kyndryl A tiempo completo

    532976BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...


  • Heredia, Costa Rica Boston Scientific A tiempo completo

    Additional Locations:   N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance   At our company, we value diversity and believe it is our greatest strength.We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities.Our belief is that your...