Customer Service Agent 1 for Travel

hace 2 semanas


San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The customer service agent 1 is going to support via phone calls and tickets the end to end for the business trip of Bosch NA employees; with an Expert or Senior support.

**General Job Responsibilities**
- Completing daily tasks which could including any of the following, with assistance from an Expert or Senior:
- Help Desk ESM tickets.
- Travel Cards assistance.
- Learn the processes and activities required in the Travel to Expense process through training, skill acquisition, and continuous improvement.
- Advise Bosch travelers on travel pre-trip, on-trip and post-trip related questions
- Consult travelers on valid legal and central directive instructions, as well as optimal travel tool usage
- Authorization management for bTravel planning tool, bTravel Expense Tool
- Profile management support
- Travel arranger delegation in the system
- Workflow/expense claim support
- Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/Senior.
- Support answering of questions on the telephone or via tickets.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Follow and implement best practices and processes defined by the company, to work with high standards of quality.
- Participate to status meetings (internal).
- Attend internal training.
- Perform other functions related to the position.

**Qualifications**:

- Previous experience in the call center industry 1-2 years
- Student in accounting, business administration or a related field.
- Customer orientation and very good communication skills
- Attention to details
- Knowledge of computer skills including MS Office (Excel) and Adobe Reader.
- Desired but not required experience with ERP systems and banking portals
- English level: B2 or B2+

Additional Information



  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Travel Agent

    hace 4 días


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team.We're hiring****Travel Agent**- Full time, Costa Rica_- Dedicated Account_As a Travel Consultant, you are the face of our company.You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more.Do you communicate effortlessly and have customer service at...

  • Travel Agent

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Our people are some of the best in the industry.Do you have what it takes to join us?****Travel Agent (Hybrid)**- Full time, Heredia, Costa Rica_- Hybrid schedule after 4 weeks of training and 90 days in office_In this role you will be the primary point of contact for a dedicated client and provide active travel consultation towards the business customers,...

  • Customer Service Agent

    hace 4 días


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Agent to join our team at Marriott International, Inc. As a Customer Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and unique.About the RoleProcess operational needs and address guest requests in a...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job OverviewBosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services. Our team provides innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.We are seeking a highly motivated and organized Customer Service Representative to support our Bosch NA employees with...


  • San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    About UsWe are a market leader in travel management, helping people and companies travel smart and achieve more.Our clients include some of the world's best-known and most innovative business and consumer brands.We operate in over 100 countries, with a virtual work environment that fosters flexibility and a good work-life balance.We're committed to...


  • San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **About Us**Bcd Travel Corporate is a market leader in travel management. We help people and companies travel smart and achieve more.We operate in over 100 countries, with the majority of our 10,000+ employees working virtually.We're committed to sustainability and driving success for our customers, business, and ourselves.Sustainability at Bcd Travel...

  • Customer Service Agent

    hace 1 semana


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**Welcome to Marriott International, Inc., where we strive to elevate the art of hospitality. Our Guest Experience Experts play a vital role in delivering exceptional service to our guests.We are seeking highly motivated individuals who possess excellent communication and interpersonal skills to join our team as Customer Service Agents. As a...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **About Bosch Group**Bosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the division develops integrated and innovative service solutions in various areas.Around 9,000 associates at 27 locations support national and international...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    About the RoleThe Customer Service Agent 1 will work closely with Experts and Seniors to provide end-to-end support for business trips of Bosch NA employees. This role involves completing daily tasks, including Help Desk ESM tickets, Travel Cards assistance, and learning the processes and activities required in the Travel to Expense process.You will advise...

  • Customer Support Agent

    hace 2 semanas


    San José, San José, Costa Rica American Airlines A tiempo completo

    Customer Support RoleAt American Airlines, we're seeking a Customer Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service to passengers, processing reservations, issuing tickets, and handling baggage checks. As a Customer Support Agent, you will play a critical role in ensuring the smooth operation...

  • Travel Consultant

    hace 5 días


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same?We're looking for Travel Consultants who enjoy a people-focused workplace and international environment****Travel Consultant**:- Full-time, Hybrid Home office, based in Costa Rica_**A snapshot of this opportunity**- You will search and confirm travel reservations...

  • Customer Service Agent

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    About UsEquifax is a global leader in information solutions, empowering businesses and individuals to make informed decisions. Our team is dedicated to delivering innovative solutions that drive business success and create value for our customers.Role SummaryWe're looking for a skilled Customer Service Agent - System Expert to join our team. As a key member...

  • Customer Service Agent

    hace 3 días


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.**Responsibilities**:- Confer with customers by telephone in...


  • San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    Job OverviewWe're a leading provider of corporate travel solutions, and we're looking for a skilled Travel Industry Advisor to join our team.The successful candidate will be responsible for searching and confirming travel reservations for customers, providing travel offers and general advice, and guiding clients through the booking process.Key...

  • Team Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    Job OverviewThe Operations Supervisor at BCD Travel Corporate is a challenging and rewarding opportunity for a motivated and experienced professional to lead a team of travel consultants.As a key member of our operations team, you will be responsible for day-to-day management, including KPIs, workload, and providing coaching and assistance to team...


  • San José, San José, Costa Rica American Airlines A tiempo completo

    About Us:American Airlines is a leading provider of air travel services, operating a vast network of flights across the globe. We're dedicated to delivering exceptional customer experiences and building lasting relationships with our passengers and partners.Job Summary:We're seeking an experienced Ticket Sales Agent to join our team. In this role, you'll be...


  • San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    Job Title: Operations SupervisorWe are seeking an experienced Operations Supervisor to join our team at BCD Travel Corporate. As an Operations Supervisor, you will be responsible for managing a team of travel consultants and providing leadership to achieve excellent customer satisfaction.About the Role- Day-to-day management of a team of travel consultants,...

  • Travel Consultant

    hace 6 días


    San Francisco, Heredia, Costa Rica Bcd A tiempo completo

    **Your ideas can drive the future of corporate travel.Join BCD and challenge the status quo****Travel Agent (Hybrid)**- Full time, Heredia, Costa Rica_- Hours for this role include weekends 11-8pm CST with two days off between Monday-Friday._- You will be required to work in-office two days a week._As a Travel Consultant, you are the face of our...