Customer Service Specialist for Travel Operations

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

**About Bosch Group**

Bosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the division develops integrated and innovative service solutions in various areas.

Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, logistics sectors as well as information and communication technology.

**Job Summary**

The customer service specialist will support Bosch NA employees via phone calls and tickets throughout their business trips; with expert or senior guidance.

**Key Responsibilities**

- Complete daily tasks including regular phone calls, help desk ESM tickets, travel cards assistance, and learning processes and activities required in the Travel to Expense process through training, skill acquisition, and continuous improvement.

- Advise Bosch travelers on pre-trip, on-trip, and post-trip related questions.

- Consult travelers on valid legal and central directive instructions, as well as optimal travel tool usage.

- Manage authorizations for bTravel planning tool and bTravel Expense Tool.

- Provide profile management support.

- Delegated travel arranger in the system.

- Workflow/expense claim support.

- Research about solutions, generate and communicate process improvement ideas with expert/senior assistance.

- Support answering of questions on the telephone or via tickets.

- Collaborate in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.

- Follow and implement best practices and processes defined by the company, to work with high standards of quality.



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