Sales Enablement Manager, Costa Rica

As a Sales Enablement Manager, you will be integral in building and developing Smartsheet's BDR/SDR Enablement Program for FY25. We are seeking a dynamic and experienced sales enablement professional who is self-motivated, detail-oriented and is a polished facilitator with strong coaching/mentorship skills. In this role, you will play a crucial part in training, ramping up new hires globally, and coaching existing team members through workshops, roleplays, and other interactive sessions.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

This role reports to the Sr. Manager, Global Field Enablement.

**Responsibilities**:

- Develop a Global Onboarding Program: Design and implement a global onboarding program for BDRs & SDRs, with a strong focus on sales skills and sales tools while ensuring consistency in training across the Americas, EMEA, and APJ regions.
- Workshops and Facilitation: Provide hands-on coaching to new and existing BDRs & SDRs, conducting workshops, roleplays, and interactive sessions which are virtual, in person and on-demand to enhance their skills in prospecting, lead qualification, and effective communication.
- Individual and Group Coaching: Tailor coaching sessions to the individual needs of BDRs & SDRs while also leading group coaching sessions to foster a collaborative learning environment.
- Performance Analysis: Continually analyze and assess performance metrics and trends, in addition to manager feedback which influences the overall program strategy. Assess the performance of BDRs & SDRs through various coaching methods, identifying areas for improvement and implementing targeted coaching strategies.
- Continuous Training: Stay informed about industry trends and best practices to continuously improve coaching programs. Implement ongoing training initiatives to keep the BDR & SDR team up-to-date on the latest techniques.
- Collaboration with Regional Teams: Work closely with regional teams to understand specific challenges and opportunities, adapting coaching programs accordingly.
- Global Communication: Develop communication channels to facilitate global information sharing among BDR & SDR teams, ensuring a cohesive coaching experience.

**Required Skills**:

- 8+ years of SaaS Enablement experience in a training delivery or coaching role
- 2-3 years in a business development, sales development or quota-carrying role (top performer a plus)
- Excellent written and oral communication skills, you have the ability to command the room and necessary communication skills required to motivate people
- B2 English Proficiency Level or higher
- Experience with sales methodologies and processes (i.e. MEDDICC, Sandler), and common sales tools (i.e. Outreach, ZoomInfo, Tableau)
- Can adjust strategies, structures, and programs with a metrics-driven approach that is linked to the desired learning outcomes
- Has knowledge of adult learning methodologies, principles, and evaluation models
- Project management experience delivering quality product on short timeframes
- Has the ability to simplify complex concepts and make them engaging
- The ability to collaborate with team and manage projects in multiple locations
- Ability to travel up to 10% when needed

Perks & Benefits:

- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Costa Rica, Germany and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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