Services Operations Specialist, Costa Rica

Smartsheet is looking for an administrative professional to support the operational infrastructure of our Professional Services business.

As a Services Operations Specialist, you will work as part of the Services Operations team and work with departmental leaders and stakeholders to support the operational efficiency and effectiveness of the services business. As a service operations specialist you will support the internal systems and logístical operations, as well as the internal business processes required to build and operate a scalable services business. You will also help coordinate and communicate with other departments to ensure delivery of customer projects.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

In this role you will report to our Sr. Manager of Service Operations in the US.

**You Will**:

- Drive tactical daily operations by providing excellent customer services to internal and external customers
- Partner with sales teams to review statement of work contracts (SOW) to finalize sales transactions
- Coordinate with Finance to process monthly services billings, and respond to inquiries related to project invoicing
- Work with other departments including sales, services, finance ,legal, resourcing and support teams to finalize sales transactions
- Improve the operational systems and tracking infrastructure by identifying areas for improvement of internal processes, including the Professional Services Automation (PSA) System
- Maintain prioritization of operational projects and resources
- Initial manual project creating for services engagements in order to allow delivery teams to kickoff the project and begin delivering hours to ensure project delivery is compliant with contractual terms
- Support delivery teams, operations excellence, and management with troubleshooting project issues, as needed
- Create and maintain clear, concise and accurate SOPs and process documentation

**You Have**:

- 3+ years experience in an operations or administrative role
- Knowledge of professional services organization a plus
- Experience driving projects from concept through completion
- Proactive mindset with a demonstrated ability to take initiative

**Perks & Benefits**:

- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote