Empleos actuales relacionados con Operations Specialist, Business Services - San Francisco, Heredia - Amazon
-
Business Operations Support
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoBusiness Operations SupportThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...
-
BT Business Operations Lead
hace 4 días
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel...
-
NAM HR Connect Inquiry Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoHR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.The HR Connect NAM Inquiry Management Specialist processes...
-
People Operations Specialists
hace 2 semanas
San Francisco, Heredia, Costa Rica Releady A tiempo completoOVERVIEWWe're seeking People Operations Specialists to join our San Jose, Costa Rica team. You'll help shape our employee experience while supporting staff and managers across 27 countries. Working closely with HR Business Partners and Centers of Excellence, you'll be part of a dynamic cross-functional team that continuously improves our client's service...
-
People Operations Specialists
hace 1 semana
San Francisco, Heredia, Costa Rica Releady A tiempo completoOVERVIEWWe're seeking People Operations Specialists to join our San Jose, Costa Rica team. You'll help shape our employee experience while supporting staff and managers across 27 countries. Working closely with HR Business Partners and Centers of Excellence, you'll be part of a dynamic cross-functional team that continuously improves our client's service...
-
Business Analyst
hace 4 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryThe Business Analyst position will focus on Finance and Accounting, Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing customer experience. You...
-
Pricing Specialist-4
hace 6 días
San Francisco, Heredia, Costa Rica Goodyear A tiempo completoAs a Pricing Specialist on the North American Pricing Team, you will be responsible for reviewing and executing price setting requests, deals, and rebates across all Product Business Units (PBUs), including Consumer, Commercial, Aviation, Race, and Mickey Thompson. You'll collaborate with Sales Enablement, Category, and Sales Teams to support deal...
-
Business Process Analyst Operations support Internship
hace 2 semanas
San Francisco, Heredia, Costa Rica HPE Juniper Networking A tiempo completoLocationHeredia, Heredia, 400803CategoryAdministration. Finance and LegalJob TypeFull timeJob Id1195323NoBusiness Process Analyst Operations support InternshipThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way...
-
Wkpl Services Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica CBRE A tiempo completoHeredia - Heredia - Costa Rica, San Jose - San Jose - Costa RicaAbout The RoleAs a part of CBRE & Port Tech the Workplace Services Lead , you will manage the delivery of small to medium-sized portfolio plans, occupancy strategies, and work environment solutions.This job is part of the Client Consulting function. They are responsible for Advisory services in...
-
Data & Analytics Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Bridgestone Americas A tiempo completoInformación de la Compañía / Company Overview:About BridgestoneBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams...
Operations Specialist, Business Services
hace 2 semanas
Amazon Business Services (ABServ) is seeking an Operations Specialist to support day-to-day execution across our rapidly growing services operations. This role is an individual contributor position that plays a key part in ensuring operational continuity, customer satisfaction, and adherence to ABServ standards.
The Operations Specialist will support a wide variety of operational activities ranging from customer-facing issue resolution to internal process management. The ideal candidate is detail-oriented, process-driven, and customer-obsessed, with the ability to manage multiple priorities in a fast-paced environment. This position will be based in San Jose, Costa Rica, and will support US operations.
Key job responsibilities
- Manage appointment rescheduling requests to ensure timely service delivery.
- Process manual orders and non-inventory orders to support customer needs and operational requirements.
- Load and maintain restock planograms and vending machine planograms to ensure accuracy and efficiency.
- Process SIM tickets in alignment with operational standards.
- Build, update, and maintain vending reporting to support data visibility and decision-making.
- Perform vending machine administration tasks, including roster updates.
- Respond to Voice of Customer tickets and emails, ensuring customer issues are resolved to ABServ standards.
- Partner with ABServ Operations team members to identify and address recurring issues and opportunities for process improvement.
- Maintain high standards for accuracy and timeliness across all responsibilities.
A day in the life
An Operations Specialist's typical day begins by monitoring ABServ systems and triaging priorities across multiple operational streams.
Morning activities include reviewing automated ordering systems to ensure inbound packages arrive at the right locations on schedule, auditing 3P vendor compliance to confirm all audits were completed on time and in full, and checking customer service queues to verify all inquiries were addressed within SLA.
Throughout the day, the specialist investigates and resolves operational issues—triggering manual orders for non-inventory items, processing appointment rescheduling requests to accommodate customer needs, adjusting service schedules based on real-time constraints, and reviewing appointment completion proofs for quality assurance.
They also manage vending machine operations by loading and updating planograms, maintaining rosters, building reporting dashboards for data visibility, and guiding technicians through troubleshooting steps when machines require support.
A significant portion of the day involves responding to Voice of Customer tickets and emails, ensuring each issue is resolved to ABServ standards while maintaining excellent communication with internal teams, customers, and vendors. The specialist wraps up by processing SIM tickets, updating operational documentation, and partnering with the broader ABServ Operations team to identify recurring issues and opportunities for process improvement—all while managing multiple priorities simultaneously in a fast-paced, detail-oriented environment.
BASIC QUALIFICATIONS- Experience prioritizing and managing multiple responsibilities
- • 1+ years of experience in operations, administrative support, or a related role.
- • Strong attention to detail and ability to follow standard operating procedures.
- • Strong written and verbal communication skills in English.
- • Proficiency in Microsoft Office or equivalent productivity tools.
- • Customer-obsessed mindset with demonstrated ownership of issue resolution.
- Experience working in a fast paced, quickly changing or international environment
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- • Background in operations support, supply chain, or customer service.
- • Knowledge of SQL or Amazon QuickSight (not required; training will be provided on all necessary tools).
- • Track record of process adherence and continuous improvement.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
