Supervisor, Billing Support

hace 1 semana

San José, Costa Rica Tech Data Corporation A tiempo completo

**Job Purpose**:The purpose of this position is to lead a team of billing and/or contract asset specialists supporting our maintenance contracts and billing functions across our services lines of business.

This position will be responsible for ensuring all invoicing is processed on time and in agreeance with the contract details.

It will also support the business in managing the loading of new contracts and assets within Salesforce and Financial Force systems directly impacting revenue recognition.

It will liaison with sales leadership and the technical assistance center to provide technical support surrounding contract assets and the details regarding asset coverage.

***Principal Duties/Responsibilities**:

- Manage a team of billing and/or contract asset specialists who set up contracts, trouble shoot and provide sales support services
- Manage and oversee invoicing in accordance with contract details (i.e. periodic billing, asset, customer requirements, etc.) and month end close deadlines
- Ensures maintenance contract asset setup completion to support billing processes
- Audit and ensure accurate and efficient billing invoice creation and distribution
- Provides ongoing mentoring, training and development of billing/contract asset specialists
- Analyze and provide reporting (i.e. rev rec, revenue pipeline, etc.) to various business units to assist in strategic planning
- Troubleshoot and provide solutions on contract analysis/asset coverage, billing discrepancies, credit memos, etc.
- Review and approve issuance of Credit Memo's
- Lead and support various projects, system enhancements/set-up and/or new business onboarding

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to work independently with minimum supervision.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.
- Able to effectively multi-task.
- Able to be immobile for long extended periods.
- Able to quickly learn/adapt to new systems and technology.

**Working Experience**:

- 3+ years of relevant work experience.
- Extensive experience in a professional and maintenance services environment, including leadership in leu of degree
- Possesses strong data entry skills.

**Minimum Educational/Certifications Requirements**:

- High School Diploma or GED
- Language: 100% proficiency in English.

***Additional Education/Previous Experience Recommendations**:

- Bachelor's Degree is preferred
- Billing experience is preferred
- 1+ years of experience directly managing / supervising employees. (preferred)

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel required.

**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology**:

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