Billing Analyst

hace 2 semanas

San José, Costa Rica DXC Technology A tiempo completo

**Role Description**
DXC’s ServiceNow Strategic Business Group organization sells technical and service functions to serve DXC’s diverse client base across a broad range of operational sectors. A Billing Analyst within the Platform X Innovation and Automation (I&A) team works within DXC to generate transparent invoicing to our internal Account Teams and Finance Teams. The Billing Analyst team will also manage 3rd party licenses and usage for DXC internal accounts leveraging them for Platform X; identify and address issues, analyze usage, advise management, and prepare documentation to further support accounts, finance, and other internal stakeholders.

As a member of this team you work to ensure that Accounts are billed correctly and license usage is accurate. You will correspond with internal stakeholders such as the internal Account Team Representative, Finance Team, and peers in I&A.

**Essential Job Functions**:

- Responsible for the monthly preparation and analysis and tasks associated with the creation and processing of Platform X monthly billing invoices using provided resources and track the accuracy of all billing and invoicing records.
- Ensure the Platform X monthly billing invoices are delivered on time to our Account and/or Finance Team.
- Conduct tasks associated with the billing process for our SRA and HPOM legacy Account teams on a monthly basis to ensure those Account Managers and/or Finance Team receive their invoices in a timely manner.
- Until Accounts are migrated to our new Platform X model, learn and assist with the manual billing procedures associated with UKPS and DMAR.
- Perform high level investigation on any billing discrepancies or errors and escalate to Billing Supervisor when necessary.
- Respond to any questions / concerns from Internal Account Teams regarding their invoices, escalate to Billing Supervisor when necessary.
- Communicate and provide Billing Supervisor on a monthly basis with a list of investigations on all billing discrepancies, errors, questions, or concerns so they may identify and tracked for any potential trends.
- Until clients are migrated, learn and assist with the manual billing procedures associated with UKPS and DMAR.
- Responsible for tracking and reporting on license usage to ensure its accurate
- Provide ad hoc analysis and reporting

**Basic Qualifications**:

- 1 to 3 years of experience in accounting, finance, or related field.
- Previous experience as a billing or license analyst or in a similar role
- Proficiency in Microsoft Office (Excel), data entry,
- Previous experience working with internal client teams or external customers.
- Advanced English Level

**Other Qualifications**:

- Ability to handle multiple client billing tasks simultaneously.
- Ability to prioritize between multiple account billing tasks based on the urgency of the task on a case-by-case basis.
- Willingness to learn and adapt to new processes and technology as our billing processes and technology grow and new account teams engage.

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