Lam Billing and Ico Purchasing Supervisor

hace 2 días


San José, Costa Rica Emerson A tiempo completo

**_Overall description of Position _**

The Billing and ICO Supervisor will be responsible for the supervision of the LAM Billing Department and ICO Purchasing Department based on the region assign. Which includes all the supervision de billing activities for countries in LAM for Automation Solution and ICO activities for MSOL and SYSS. In addition to oversee of the billing/Intercompany procurement activities for the region, this position will also be responsible for the process improvement and participation within the quote to cash. This role will be the second escalation point for all billing activities including inquiries from Business Units, Project Managers, commercial groups, local finance. The Supervisor will ensure billing analysts and ICO buyers complete all established KPI ‘s, SLA’s and reporting with the entity and with Corporate. Other equally critical responsibilities include support/lead billing and ICO buyers team on dispute resolution, escalations, daily coordination and communication with the Credit and collections team in relation to invoice delivery history feedback and the factories shipments and acknowledgements. Lastly this position will be responsible for the timely and accurate invoice delivery, purchase to factories clean and on time and the acknowledged of this action.

**_Major Duties/Responsibilities: _**

**_Main tasks may include but are not limited to: _**
- Overseeing of all billing and intercompany procurement for the assigned BU and Region activities operational and administrative
- Reporting and Performance Scorecard, KPI’s and SLA
- Ongoing lessons learns, process documentation and process improvements.
- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
- Handles customer contact in collection situations which require adaptation of response or research according to customer response.
- Answers inquiries and resolves routine issues based on assignments.
- Requires broad knowledge of company, products and/or services.
- May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Exercises limited independent judgment and discretion in handling various operational scenarios.
- Ensures timely invoice production and delivery include: escalation, managing customer relationships and account research.
- Sends routine follow-up communication to customers.
- Recommends accounts that need escalated collection efforts.
- Oversees the closing deliveries
- Actively participate in process improvements.
- Owner of country and regional reporting.
- Performed administrative activities, such as resources follow-up, performance review, etc.

**Qualifications**

**_Minimum Education/Knowledge Required: _**
- Bachelor’s in business administration or - related career.
- Outstanding verbal and written communication skills in English (Minimum B2) and portuguess (desiree) (B1)
- Advanced knowledge of Microsoft Office, Word, and Excel is required.
- Practical knowledge of Oracle e-Business Suite.
- Power BI basics, certification is a plus
- Scrum Master or Operational Excellence basic is mandatory, certifications is a plus.
- Good analytical and problem-solving skills and keen attention to detail.

**_Minimum Experience Required: _**
- At least 4-6 years billing experience, 3 out of those years in Latin America
- At least 3- 4 years’ experience in managing personnel/groups.
- At least 3- 4 years’ experience working with diverse countries


  • Lam Billing

    hace 2 semanas


    San José, Costa Rica Emerson A tiempo completo

    **Primary Objective of Position**: - Create and distribute electronically customer and intercompany invoices, **Major Duties/Responsibilities**: - Upon request from the Supply Chain, Project Management and GL generate customer invoices within established service level agreements - Review invoicing request against the PO and supporting documentation in...

  • Lam Billing Analyst Iii

    hace 1 semana


    San José, Costa Rica Emerson A tiempo completo

    Primary Objective of Position: Create and distribute electronically customer and intercompany invoices, Major Duties/Responsibilities: Upon request from the Supply Chain, Project Management and GL generate customer invoices within established service level agreements - Review invoicing request against the PO and supporting documentation in order to become a...


  • San José, Costa Rica Emerson A tiempo completo

    **Major Duties/Responsibilities**:- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.- Analyze credit limits and credit requirements for customer accounts.- Reconciliation of customer accounts to determine strategies within the accounts receivable balances.- Answers inquiries and...


  • San José, Costa Rica Tech Data Corporation A tiempo completo

    **Job Purpose**:The purpose of this position is to lead a team of billing and/or contract asset specialists supporting our maintenance contracts and billing functions across our services lines of business.This position will be responsible for ensuring all invoicing is processed on time and in agreeance with the contract details.It will also support the...

  • Purchasing Analyst

    hace 2 días


    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** - Receive and process customer request for quote and orders. - Using the established standards, check that all information supplied by the Customer / Project Manager is correct and complete to ensure the material is going to be deliver on time - Accurately upload, enter, and book order in business systems. - Maintain updated...

  • Lam Pricing

    hace 6 días


    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**:The activities and responsibilities of the LAM Pricing & Competitive Analyst include:- Review and prepare pricing databases, reports on a monthly basis for Price realization and/or price changes.- Investigation, collection, and planning of competitive intelligence- Development of product marketing intelligence strategies.- Research and...

  • Billing Specialist

    hace 1 semana


    San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Billing Specialist

    hace 1 semana


    San José, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Purchasing Associate

    hace 6 días


    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**- Quality control of requisitions- Ascertains if complete requisitions has been provided- Generate purchase orders and purchase order amendments as required- Verification of single or sole source documentation per applicable standard and DOA- Works within the Global DOA approval authorities and escalates as required- Maintain...

  • Finops Coordinator Ii

    hace 6 días


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • Billing Specialist

    hace 6 días


    San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...


  • San José, Costa Rica Emerson A tiempo completo

    This Supervisor plays a key role leading personnel to ensure that customer's expectations and critical metrics are being met.Responsibilities also include troubleshooting within the end-to-end collections cycle:- Development and maintenance of Accounts Receivables procedures.- Development action plans based on operation metrics and reports.Supervisor closely...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**:- Receive and process customer request for quote and orders.- Using the established standards, check that all information supplied by the Customer / Project Manager is correct and complete to ensure the material is going to be deliver on time- Accurately upload, enter, and book order in business systems.- Maintain updated...


  • San José, Costa Rica Gensler A tiempo completo

    At Gensler, we design for people.We leverage our global perspective and local presence to innovate at every scale.We're not just designers.We're tinkerers, craftspeople, visionaries, innovators, and thought leaders.Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems.Whether you're into sketching new ideas,...


  • San José, Costa Rica Gensler A tiempo completo

    At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems. Whether you’re into sketching...

  • Purchasing Intern

    hace 1 semana


    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Agent-purchasing

    hace 1 semana


    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22148363 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Billing Specialist

    hace 6 días


    San José, Costa Rica Kepler Group A tiempo completo

    Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers.We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...

  • Finops Coordinator Ii

    hace 6 días


    San José, Costa Rica World Fuel Services A tiempo completo

    At World Kinect, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance culture...

  • Billing Coordinator

    hace 6 días


    San José, Costa Rica Kepler Group A tiempo completo

    Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers.We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...