HR Connect Latam Specialist

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

The Human Resources (HR) Generalist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.

**Responsibilities**:

- Resolve employee concerns in a timely and positive manner as well as provide managers feedback, advice, coaching and real-time counsel in addressing employee and organizational issues and to enhance managerial/leadership effectiveness
- Assist directors/managers in defining and following through with actions to support performance management and development for employees as well as create and maintain productive work environments
- Partner with directors/managers to identify, assess, validate, and facilitate development opportunities for high potential talent
- Identify and help close capability gaps, facilitate organizational change, and drive succession planning with the director/manager
- Partner with staffing regarding recruiting, assessment, and selection of talent ensuring hiring goals and requirements are being met in a timely manner and ensure compensation programs and actions support the needs of the business
- Facilitate organizational change as required by the business and partner with the site leadership team to develop and present quarterly business updates
- Assist with the management of the year-end process to ensure consistency with the compensation philosophy and business imperatives are appropriately addressed

**Qualifications**:

- Previous relevant experience preferred
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Responsibilities**:
Constant monitoring of work volumes to achieve operational metric targets by managing and balance incoming workload with available staff. Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.

Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge to increase customer satisfaction and minimize any possible risks.

Required to solve complex inquiries by investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other support pillars to fulfill the request.

Assure that all the information required to solve the different employee’s inquires is available and up to date and provide the require trainings to the generalist.

**Requirements**:

- Intermediate English level.
- High school diploma required
- MS Office (Excel, Power Point, Word, Outlook)
- Analytical and problem-solving skills.
- Consistently demonstrates clear written and verbal communication skills
- Adaptable to change
- Managing Diversity & Cross-Cultural Understanding
- Conflict management
- Negotiation
- Ability to teach and mentor
- Relationship building (or team building)
- Critical Thinking
- Time management
- Delegation

**Desirable**:

- Portuguese
- Customer service previous experience
- **Job Family Group**:
Human Resources
- **Job Family**:
HR Advisors & Generalist
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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