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HR Analyst
hace 2 semanas
**Responsibilities**:
Deliver first line and second line of support for HR inquiries across the spectrum of the employee lifecycle from new hires to employees leaving the business
Perform accurate filing and execution of transactions for general HR data processing in support of HR functions
Achieve stated performance measures and adhere to established customer service standards. Perform special projects as requested
Responsible for the main case management functions but will also provide support for escalated cases and specialized cases
Effectively analyzes, evaluates and resolves complex issues escalated by HR Specialists and manages each case through quick and accurate resolution
Uses each engagement as a teachable moment for the HR Specialist and or inquiring colleague to be more informed
World leader in serving science
**Requisitos**:
**Minimum Requirements/Qualifications**:
Previous experience (2-3 years) in general human resources, shared services, or customer service preferred
Previous experience (1-3 years) in the Colleague Services HR Shared Services and has demonstrated advanced knowledge of the HR systems (Workday and Service Now preferred), case handling procedures, overall HR policies and procedures, specific COE policies and procedures, and assisted with internal training
Experience working in a shared service center a plus
Ability to interpret and communicate HR policies, procedures, and programs
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Possess good listening skills and perseverance to work with all types of employees
Ability to maintain a positive attitude
Individual should be able to prioritize and organize high volume workload
English language - reading writing and speaking required.
**Non-Negotiable Hiring Criteria**:
BA/BS or equivalent work experience directly attributable to human resources, customer service, or shared services
Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
Beneficios
Monday to Friday
