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HR Operations Specialist

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Human Resources

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Pipeline requisition.

**Role Summary**

The HR Specialist is a key contributor to our HR team in Costa Rica, ensuring excellent service delivery and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting our people services and analytics initiatives.

**Knowledge, Skills and Experience**
- Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions.
- Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes.
- Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency, even within a supportive role.

**Key Responsibilities**
- Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to our Experian's staff, including leaders and HR colleagues.
- Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
- Manage the onboarding process for new hires, coordinating orientation sessions preparing necessary documentation, and guiding new team members through company policies, procedures, and culture to foster a positive onboarding experience.
- Facilitate the offboarding process for departing staff, conducting exit interviews and ensuring compliance with exit procedures and documentation.
- Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.

**Qualifications**:

- Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
- Fluent in both, English and Spanish with excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
- Demonstrated experience in HR projects is advantageous.
- Advanced degree studies in HR, Administration, or related field; completed bachelor's degree preferred.

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together