Tech Support/customer Service Agent
hace 1 semana
**_ Responsibilities: _**
- Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_ Education and Experience Required: _**
- High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Superior skills both written and verbal communication - English 90%
- Detail oriented
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
- Good Team Player
-
Tech Support/customer Service Agent
hace 1 semana
San José, Costa Rica DXC Technology A tiempo completo**_ Responsibilities: _** - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive...
-
Call Center Agent/customer Service
hace 2 semanas
San José, Costa Rica Direct Business Solutions, Inc A tiempo completo**Job Posng: Sales Agent** **Company**: Direct Business Soluons **Locaon**: California, USA **Posion Type**: Full-me **About Us**: Direct Business Solutions a dynamic and innovative Call Center company dedicated to delivering top-quality services to our customers. With a strong focus on customer sasfacon and a commitment to excellence, we have become a...
-
Customer Service Specialist
hace 7 días
San José, Costa Rica Tech Firefly A tiempo completo**Responsibilities**: - Manage large amounts of incoming phone calls - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time...
-
Customer Support Specialist
hace 6 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completo**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...
-
Dynamics Tech Support Engineer
hace 4 días
San Pedro, Costa Rica Tek Experts A tiempo completo**Overview**: We’re seeking a customer-oriented Technical Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Call Center Agent French and English
hace 7 días
San José, Costa Rica IT France A tiempo completoJob Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...
-
Travel Customer Service
hace 6 minutos
San José Province, Costa Rica Kim Luxe Travel A tiempo completoWe are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler. Key Responsibilities Communicate with clients through email, phone, and messaging...
-
Billing Agent
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! We have a new Canada-based client who is looking for...
-
Customer Support Agent
hace 2 semanas
San José, Costa Rica iGP Operations LTD A tiempo completo**About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...
-
Customer Service Representative I
hace 2 semanas
San José, Costa Rica Object Technology Solution A tiempo completo**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...