Customer Support Agent

hace 2 semanas

San José, Costa Rica iGP Operations LTD A tiempo completo

**About Us:
We at iGaming Platform are all about **positive attitude** We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and **rewarding workplace** where everyone may thrive and significantly **impact the industry**. Come and be a part of our inspiring team by joining us

**About the role:
**What You’ll Do:
- Serve as a primary point of contact for multiple teams, including Customer Service, regarding player inquiries and unresolved bets.
- Investigate and effectively resolve potential issues, including the escalation of time-sensitive matters.
- Escalate complex customer issues to the team manager and relevant internal departments.
- Aid customers in tasks such as registration, bonuses, participation in marketing campaigns, verification, payouts, deposits, resolution of technical issues, and any other inquiries.
- Promote brand promotions to customers, providing updates on ongoing campaigns to sustain their engagement.
- Stay well-informed about new information, policies, and procedures.
- Identify patterns indicative of fraud or gambling-related concerns and escalate as necessary.
- Develop a comprehensive understanding of our products and tools, encompassing specific features of casino, live casino, sports betting, and games, along with proficiency in the tools associated with each product.
- Contribute innovative ideas and provide constructive feedback to enhance operational processes, continuously striving for improvements and showcasing creativity.

**About You:
- Demonstrated experience in customer support roles and previous iGaming experience is a plus.
- Experience in a Sports betting environment is considered an asset.
- Proficiency in English is essential, knowledge of Portuguese and/or Spanish is an advantageous asset.
- Excellent communication skills and a strong customer service orientation.
- Adept at active listening, displaying empathy, and engaging in delivering exceptional service.
- Ability to work both independently and collaboratively within a team.
- Flexibility to accommodate varying shift schedules, including weekdays, weekends and nights.
- Exceptional attention to detail and commitment to accuracy.
- Strong aptitude for problem-solving and effective performance under pressure.
- Demonstrated good judgment and ability to manage stressful situations.
- Demonstrated positive attitude, adaptability, and a can-do approach.

**What We Offer:
- **Fully-remote** work.
- Private** health insurance** allowance.**
- **Paid vacation leave.**:

- **Monthly lunch allowance.**:

- **Monthly remuneration: €825,00**
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