Customer Service Specialist

hace 6 días

San José, Costa Rica Tech Firefly A tiempo completo

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- 1+ year of experience in contact centers or customer service roles
- Prior Claims, Warranty, or Insurance experience is beneficial.
- C1 English written and spoken is a must
- Proven interpersonal skills with emphasis on empathy and assurance.
- Ability to assess situations and respond appropriately, strong problem solving skills.
- Professional attitude, enthusiasm, and reliability.
- Ability to multi task between multiple phone lines client programs assess customer s issue, answer agents questions, research, enter notes, and maneuver multiple systems.
- Effective written and verbal communication skills.
- Needs to be available to work a flexible schedule, including nights, weekends, and holidays.
- Ability to learn quickly and adapt to change

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