Point of Sale/chargeback Analyst

hace 1 semana

Orotina, Costa Rica 3M A tiempo completo

**Position Overview**:
Own operational relationship with assigned channel partner accounts; ensuring all deadlines are achieved. Working in SAP/Vistex processing monthly Case lines while reducing errors and improving overall data quality on channel partners.

**Position Duties**:
Monthly volume processing for Basic, Care and some Premium channel partners which includes analyzing and resolving errors to get the cases validated and released for payment. Collaboration with channel partners during monthly processing. Ensure all credit adjustments are issued timely and accurately based on requirements. Manually load channel partners file into Vistex. Analyze/review data received in the system to ensure it is accurate. Monitor daily volume tracker and action accordingly. Manage and process channel partner resubmits within 30 days. Identify data issues to reduce errors to improve overall data quality and processing time. Salesforce case to local USAC team for process support. Make process data corrections when identified. Manage and monitor assigned metrics on a monthly basis. Train, mentor and provide leadership to other members of the team. Lead cross functional projects across Customer Operations and supporting division to effectively drive change in productivity and accuracy. Work cross functionally with other teams. Such as Deviated Pricing, Business Operations and CIR. Identify process improvements and participate in Lean Six Sigma (LSS) efforts. Resolve chargeback disputes per the process.

**Basic Qualifications**:

- Minimum of a Bachelor’s degree or higher from an accredited institution is required.
- Minimum two (2) years of experience as an Analyst working in chargebacks, pricing, contracts and/or finance is required.
- Minimum of one (1) year of experience working with data and having direct contact with the channel partner is required.
- Minimum two (2) years of experience with MS Excel, pivot tables, and formulas is required.
- Advanced English Level - C1

**Preferred Qualifications**:

- Bachelor’s degree or higher in Accounting, Business Administration, Communications, or General Business.
- One (1) year of experience within Customer Operations is preferred.
- Strong organizational, analytical and time management skills.
- Ability to effectively manage high volume of work on a monthly basis.
- Must have excellent oral and written communication skills.
- High level of accuracy and attention to detail.

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

**3M Global Terms of Use and Privacy Statement

  • Point of Sale Analyst

    hace 2 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Point of Sale Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Point of Sales Data conditioning in Legacy system to provide PowerBI reports and dashboards to the business channel team. In a monthly basis receive distributor´s data, process it using Excel tools for conditioning and cleansing, load information in AS400 and visualize reports in PowerBI meeting defined SLAs and business...

  • Pos/cb Analyst

    hace 2 semanas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Sales Operations Analyst - Chargeback Analyst Job Summary: - Own operational relationship with assigned distributors working end to end process for POS and/or chargeback accounts; ensuring all deadlines are achieved. Work with distributors regularly to reduce errors, improve data quality and prevent errors from occurring. Work closely...

  • Pos Analyst

    hace 5 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is seeking a Point of Sales (POS) Analyst. - This position follows a variety of clearly defined procedures under general guidance within Point of Sale areas. Working tasks might include: - End Customer Conditioning. - Material Conditioning. - Unit of Measure Validation. - Out of Tolerance Price Validation. - Escalate Outstanding...

  • Pos Analyst

    hace 5 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Description Summary This position is responsible to make recommendations and executes opportunities to improve Point of Sales and Chargeback processes, systems, workflow etc. Provides support to achieve agreed SLA results. Demonstrates commitment to accuracy, responsiveness, and customer satisfaction. Provides input and assistance...

  • Pos Audit Analyst

    hace 6 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Description: POS Audit Analyst Job Summary: We are seeking a skilled and experienced professional for the POS Audit Analyst role. In this position, you will play a vital part in ensuring the overall quality of our processes at 3M. Your primary objective will be to consolidate quality cases related to point-of-sale (POS) systems,...

  • Support Operations Specialist

    hace 2 semanas

    Orotina, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English proficiency. This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to...

  • Proof of Delivery Analyst

    hace 8 horas

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - 3M is looking for passionate and driven Bilingual Proof of Delivery Analyst. Are you ready to be a part of what’s next? PRIMARY DUTIES/RESPONSIBILITIES: - Obtain the return of the Proof Of Delivery (POD) document from the patient thru a database for worklist prioritization.- - Completes outbound dialer calls and handles inbound...

  • International Freight Settlement Analyst

    hace 6 días

    Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Title International Freight Settlement Analyst Job description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support...

  • Trilingual Human Resources Analyst

    hace 2 semanas

    Orotina, Costa Rica Haleon A tiempo completo

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...