IT Support Specialist
hace 2 días
We are a leading medical device company that develops products and services to make life easier for people with intimate healthcare needs.
Our mission is to create solutions that meet the specific needs of our customers, working closely with them to find innovative products that improve their quality of life.
Job SummaryWe are seeking a skilled IT Support Specialist to join our Global IT team in Costa Rica. As an IT Support Specialist, you will be responsible for providing technical IT support to our employees globally, handling all types of computer, mobile device, and IT system issues.
Key Responsibilities- Act as the first and second line of technical IT support
- Provide high-quality IT support in English to our employees globally
- Take ownership and responsibility of each incident and request to ensure the best customer experience
- Escalate incidents and requests to the relevant 2nd or 3rd line technical teams
- Deliver proactive knowledge sharing with other team members
To be successful in this role, you will need:
- Advanced knowledge of IT systems
- A Master's or Bachelor's degree in Computer Science (preferred)
- Good knowledge of computer hardware and IT equipment
- Experience in an international environment (preferable)
- Excellent customer service and communication skills
- Fluent English (spoken and written)
- ITIL process knowledge (advantageous)
- Strong analytical competencies
- Focusing on customers' needs
- Ambitious and proactive attitude
- Commitment and determination
We provide a motivating work environment with challenging tasks and growth opportunities. You will have the chance to gain experience in an international organization, develop your language skills, and participate in internal trainings and development possibilities within the company.
You will also enjoy a modern workplace without dress code restrictions, great events and picnics, delicious coffee and fresh fruits, private medical care, sports card, transportation co-funding, restaurant card, holiday bonus, and occasional cards.
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