Senior Help Desk Specialist
hace 2 días
We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Edwards Lifesciences.
Job Summary:
The Help Desk Specialist will serve as the initial point of contact for end users, providing first-line investigation and diagnosis of technical issues. This role requires excellent communication and problem-solving skills, with a focus on restoring normal service to users as quickly as possible.
Key Responsibilities:- Answer phone calls and respond to emails from end users.
- Process and resolve incidents and service requests in a timely manner.
- Track and categorize incident and service request details, prioritize tasks based on urgency and importance.
- Escalate complex issues to senior technicians or vendors when necessary.
- Monitor the Service Desk system for tickets assigned to the Help Desk queue and process them based on priority.
- Provide coaching and training to lower-level employees as needed.
- Perform other system administration tasks, including granting shared drive access, network account creation, telecom administration, and termination processing.
- H.S. Diploma or equivalent required; Associate's Degree or equivalent in a technical field preferred.
- At least 2 years of previous experience in a help desk or technical support role.
- Excellent computer skills, including MS Office Suite, Adobe, and ability to operate general office machinery.
- Good written and verbal communication skills, interpersonal relationship skills, and analytical skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and time management skills.
- High school diploma or equivalent is required.
$60,000 - $80,000 per year, depending on location and experience.
About Edwards Lifesciences:Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease and critical care monitoring. We are inspired to help patients and collaborate with leading clinicians and researchers to address unmet healthcare needs.
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