Financial Accounting Software Specialist
hace 6 horas
Overview
Fiserv, Inc. is a leading provider of financial accounting software solutions that automate and streamline day-to-day processing.
About Us
We serve finance leadership, financial, and treasury accountants at top US financial institutions, helping them reduce the effort required to perform financial accounting functions.
Job Description
We are seeking a highly skilled Financial Accounting Software Specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues related to our financial accounting software.
Key Responsibilities
- Perform thorough research and diagnostics to identify and resolve reported problems.
- Provide database queries and diagnostic scripts to gather information for effective analysis.
- Validate issue resolutions meet customer satisfaction standards prior to closing inquiries.
- Conduct root-cause analysis for complex issues, developing action plans to prevent reoccurrence.
- Efficiently escalate issues to Tier 2 support team when necessary.
- Participate in User Acceptance Testing and product documentation review.
- Collaborate with Product Managers, Business Analysts, and Programmers to provide client input on product features and enhancements.
- Maintain flexibility in work hours and rotate with other staff members to cover extended support hours.
Qualifications
To be considered, you must have a Bachelor's degree in Accounting, Finance, Business Administration, or an equivalent education in a related field. Additionally, you should have two years of accounting experience and proficiency in MS SQL (queries) as well as working in virtual environments. Preferred skills include ability to analyze and solve complex technical problems using sound judgment and experience, understanding of accounting rules, and strong presentation, client management, organizational, verbal, and written communication skills.
Benefits
Fiserv, Inc. offers a competitive compensation package, including salary, benefits, and opportunities for growth and development. We are committed to providing a supportive work environment that fosters collaboration and innovation. Our team is dedicated to delivering exceptional results and exceeding customer expectations.
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