IT Support Specialist
hace 2 días
This role is responsible for providing end-user support in Costa Rica, helping and guiding IT users to resolve issues and improve productivity. The IT Coordinator will also support daily manufacturing operations, lead and implement IT projects, and document all implementation projects and code changes.
Main Responsibilities- Set up workstations with computers and necessary peripheral devices
- Check computer hardware to ensure functionality
- Install and configure software according to specifications
- Develop and maintain local networks for optimal performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on new software and computer equipment
- Organize and schedule upgrades and maintenance without disrupting others
- Troubleshoot problems and diagnose solutions
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Manage virtualization systems, analyze and monitor the wireless network, and manage internal servers
- Minimum 3-5 years of IT support experience
- Strong diagnostic and problem-solving skills
- Cisco courses, ITIL, and Cobit training are desirable
- Excellent communication skills, written and spoken
- Ability to provide professional and timely end-user support
- Knowledge of Global IT procedures, guidelines, and policies
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