Quality Assurance and Training Specialist
hace 9 horas
The role of the Training and Quality Coordinator at Dwellworks Costa Rica Ltd is multifaceted, encompassing the responsibilities of both a training expert and a quality assurance specialist.
Key Responsibilities:
Develop and implement high-quality training materials, including digital presentations, how-to manuals, and instructional videos, to enhance the knowledge and skills of COA/OPS members.
Design and conduct training sessions on various COA/OPS topics to prepare new employees for their roles and support experienced employees in improving their performance.
Coordinate trainings sessions for experienced employees on new or updated COA/OPS procedures to ensure they remain up-to-date with the latest processes and procedures.
Assess the quality of the performance of COA/OPS members who interact with Dwellworks customers, providing data-driven feedback to team leads and directors.
Compile and track performance data at both the team and individual levels, identifying areas for improvement and opportunities for growth.
Facilitate calibration sessions for COA/OPS members to ensure consistency in the evaluation process.
Analyze and create business reports that provide insight into key data points, driving decision-making and strategic planning within the organization.
Requirements:
Associates degree required, preferably in a field related to education, training, or quality assurance.
Fluent written and oral English communication skills are essential.
2-3 years of experience in QA and training, preferably in a similar industry or role.
Strong analytical skills, ability to develop data-driven reports, and excellent written and verbal communication skills are necessary.
Demonstrated ability to manage time, prioritize projects, and meet deadlines is critical.
Ability to multitask, prioritize, and communicate effectively in a constructive and professional manner.
Attention to detail, strong organizational skills, and a customer-driven approach are essential for success in this role.
Ability to work independently, self-motivate, and adapt to evolving business conditions and needs is required.
Bonus Points:
Proficiency in data entry, database management, Microsoft Office, and Excel is highly desirable.
Williness to be adaptable, learn new software and systems, and navigate complex data sets is an asset.
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