Senior Quality Assurance Specialist for Alexa Smart Properties

hace 9 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica
Amzn Support Srvcs Costa Rica is seeking a skilled Senior Quality Assurance Specialist to join our team. Our organization focuses on providing top-notch support services, and we're looking for an experienced professional to help us ensure the quality of our products.

Job Summary
We are searching for a highly motivated and detail-oriented Senior Quality Assurance Specialist to perform testing on Amazon Devices and identify issues that could impact the experience of Alexa Smart Property customers. The ideal candidate will have a strong understanding of software testing methodologies and tools, as well as excellent communication and problem-solving skills.

Key Responsibilities

  • Perform thorough testing on Amazon Devices to ensure functionality of new and existing Alexa Smart Property features.
  • Raise defects for all failures observed during testing and track doubts related to the execution of test instructions through pre-defined mechanisms.
  • Test various variables of an issue to identify the root cause and report it accordingly.
  • Follow Standard Operating Procedures (SOPs) and execute tasks assigned on a daily basis while striving to meet productivity and quality baselines.
  • Collaborate with the ASP Quality Assurance Engineering (QAE) team and other experienced testers to ensure that new and enhanced software releases and devices meet the required standards.
  • Actively participate in internal cross-training sessions and trainings required by the product team(s) and in your organization.
  • Responsible for the security and maintenance of company assets, accessories, and devices allocated to you to perform your daily operations.
  • Contribute to process improvement ideas wherever applicable within your project scope.

Required Skills and Qualifications
To be successful in this role, you should possess:

  • A degree in Computer Science, Software Development, or a similar technical field.
  • At least 2 years of experience working in a technical role, preferably in quality assurance.
  • Strong knowledge of software testing methodologies and tools, such as Postman and Jira.
  • Excellent communication, collaboration, reporting, and problem-solving skills.
  • Ability to effectively articulate technical challenges and solutions.

About the Team
The Alexa Developer Experience and Customer Trust team (ADECT) drives the entire ingestion and certification process for third-party content in Amazon Devices. We're looking for someone who can work collaboratively with our team to ensure the quality of our products and provide an exceptional customer experience.



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