Corporate Quality Assurance and Training Specialist

hace 2 días

San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

Position Overview

Dwellworks Costa Rica Ltd is seeking a skilled Quality Assurance and Training Specialist to join our team. As a key member of our operations, you will be responsible for scheduling and conducting training sessions for new and experienced employees, managing and updating training materials, and supporting employees to maintain productivity.

This role also involves assessing the quality of employee performance, monitoring and evaluating the correct use of Dwellworks software and reporting tools, and making recommendations for enhancements to training materials. Your expertise will play a crucial role in developing and implementing quality processes and procedures to enhance the overall customer experience.

Responsibilities

  • Develop COA/OPS education materials, such as digital presentations, how-to manuals, and instructional videos.
  • Update procedures and policies regarding programs' authorizations for different COA regions and OPS teams.
  • Schedule and conduct training sessions on various COA/OPS topics to prepare and support new employees.
  • Coordinate trainings sessions for experienced employees on new or updated COA/OPS procedures to improve their performance.
  • Participate in designing COA/OPS evaluation formats and quality standards.
  • Perform evaluations and provide data & feedback to COA/OPS team leads and director.
  • Compile and track performance data at team and individual level.
  • Coordinate and facilitate calibration sessions for COA/OPS members.
  • Prepare and analyze quality reports for management staff review.
  • Accurately analyze and collect data for various types of business reports.
  • Create business reports that provide insight into key data points.

Qualifications

  • Associate's degree.
  • Fluent in both written and oral English.
  • 2-3 years of QA & Training Experience.
  • Focus on quality and customer service.
  • Analytical skills that allow for the development of data-driven reports.
  • Strong written and verbal communication skills to effectively relate data to coworkers.
  • Demonstrated ability to manage time and prioritize projects to meet deadlines.

Benefits

  • Salary in US Dollars.
  • 5 additional days of vacation per year.
  • Private medical and dental benefits.
  • Casual environment.
  • Currently working remotely, future hybrid environment.

Other Requirements

  • Strong ability to multitask and prioritize.
  • Ability to communicate effectively in a constructive and professional manner.
  • Attention to detail and strong organization skills.
  • Team player, customer-driven and able to work in a dynamic work environment.
  • Ability to work independently and self-motivate.
  • Strong computer skills and understanding of how to effectively navigate systems and software.
  • Ability to source critical data points, generate user-friendly reporting, and provide analytical commentary.
  • Proficiency in data entry, database management, Microsoft office, and Excel.
  • Willingness to be adaptable to evolving business conditions, needs, and projects.

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