Technical Support Specialist

hace 3 semanas

San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo
Job Title: Technical Support Technician- Linux

Overview:

The Technical Support Technician- Linux is responsible for providing technical support for OEM equipment repair, including 24x7 technical support of client enterprise server and network infrastructure. This position involves consulting with onsite technicians and customers to solve complex issues and restore service availability, including optimizing system performance and proactively identifying potential hardware issues.

Key Responsibilities:
  • Review OEM system logs and research system configurations and network topologies to identify security breaches and component failure.
  • Maintain accurate records of incident transactions and perform triage to implement service restoration.
  • Demonstrate strong troubleshooting techniques to expedite service restoration, including providing remote guidance to field engineers on how to implement a repair and restore service.
  • Provide timely service updates and communicate clearly when addressing customer questions and concerns.
  • Provide courteous, professional support to both internal and external customers on a wide variety of technical issues.
  • Collaborate with service management teams to determine how to respond to many different service requests, including working directly with sales on customer entitlement to replace faulty hardware.
  • Determine system failure and manage incidents to achieve agreed SLA's, including notifying management if service SLA's are at risk and keeping customers updated on progress with service restoration.
  • Participate in an on-call 24x7x365 rota providing technical support globally.
  • Stay current with new technologies and OEM systems, including attending OEM system training and obtaining product certifications as defined in service contracts.
Requirements:
  • 1 to 2 Years of relevant work experience.
  • Associate Degree with Computer or Electrical Engineering Certification Field of study preferred.
  • Technical with Computer or Network Certificate field of study required.
  • Other Education / Certifications: Computer Science or Network and Server Certifications.
What We Offer:
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesProviding engineering...

  • Technical Support Specialist

    hace 1 día

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our Microsoft team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical...

  • Technical Support Specialist

    hace 5 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team at Emerson. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, handling inquiries, and resolving issues related to our products.Key ResponsibilitiesProvide technical support to customers via phone, email,...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business growth.Key...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...

  • Technical Support Specialist

    hace 2 meses

    San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive incident resolution.Key...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Summary**Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced technical support to customers on issues related to Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow, and Azure Fabric.**Key Responsibilities**Act as the final...

  • Technical Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Smartsheet. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers, resolving technical issues, and providing expert guidance on our products.Key ResponsibilitiesProvide timely and effective support to...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Application Support team at Emerson. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers for ASCO and Aventics/Numatics products lines.Key ResponsibilitiesHandle technical inquiries for domestic and international products...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**• Provide technical guidance across teams by...

  • Technical Support Specialist

    hace 2 meses

    San José, San José, Costa Rica Splunk Inc A tiempo completo

    About Splunk Inc.Splunk Inc. is a leading provider of software solutions for data analytics and security. Our mission is to empower organizations to make informed decisions and stay ahead of the competition.Job Summary:Splunk Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    hace 5 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...

  • Technical Support Specialist

    hace 1 mes

    San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Support Team at Smartsheet. As a Technical Support Specialist, you will be the first point of contact for our customers, providing expert support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide exceptional customer service via phone,...

  • Technical Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Support Team at Smartsheet. As a Technical Support Specialist, you will be the first point of contact for our customers, providing expert support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide exceptional customer service via phone,...

  • Technical Support Specialist

    hace 3 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    We're looking for a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients.Key Responsibilities:• Provide technical guidance across teams by identifying areas requiring expertise on...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Varsity Tutors A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Varsity Tutors. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.**Key Responsibilities**Process internal...

  • Technical Support Specialist

    hace 5 días

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Unlock Your Potential as a Technical Support Specialist at Smartsheet!Do you thrive in fast-paced environments where no two days are the same? As a Technical Support Specialist at Smartsheet, you will be the face of our support team, delivering exceptional customer experiences and driving positive outcomes for our customers. Your responsibilities will...

  • Technical Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Job OverviewWe're seeking a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll be responsible for providing world-class technical support to Microsoft commercial and enterprise clients. Your expertise will be focused on the Azure cloud infrastructure, and you'll work...

  • Technical Support Specialist

    hace 1 semana

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Empowering Customer Success**At Cloud Software Group, we're committed to delivering exceptional customer experiences that drive business success. As a Technical Support Specialist, you'll play a critical role in helping our customers overcome technical challenges and achieve their goals.**Key Responsibilities:**Provide timely and effective technical...