Strategic Partner Relationship Manager
hace 7 días
About the Role
We are seeking an exceptional Strategic Partner Relationship Manager to join our team at Cloudera. As a key member of our partner ecosystem, you will play a vital role in fostering strategic relationships with our partners.
**Responsibilities:**
- Manage partnerships with Level 1 and/or Level 2 obligations to ensure exceptional customer experiences.
- Enable partners to provide top-notch support through training, tooling, and best practices.
- Regularly review and analyze partner support deliverables for our partner ecosystem.
- Monitor Service Level Agreements and other key performance indicators (KPIs).
- Drive regular reporting on partner support performance.
- Run quality checks to ensure high technical aptitude in partner support cases.
- Coordinate cross-functional efforts around escalations and engineering needs.
- Contribute to partner support contract improvements.
- Set standards for engagement between partner support and Cloudera.
- Perform data analysis and present results to senior leadership.
Requirements:
- 2+ years of experience in Support Management or Sustaining Engineering Management.
- Strong analytical skills regarding technical and project management.
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