Internal Client Liaison Associate
hace 7 días
Convera is a leading non-bank B2B cross-border payments company, serving more than 30,000 customers worldwide.
Job DescriptionThis is an exciting opportunity to join our team as a Customer Support Associate. The role involves providing internal support to the sales/operations group, acting as a liaison to clients.
Key Responsibilities- Provide client support, handle transactions, manage projects, conduct banking operations, and perform administrative tasks.
- Maintain comprehensive knowledge of transaction processes, risk management rules, and industry-specific policies and procedures.
- Collaborate with the sales/operations team to ensure seamless client support.
- Identify opportunities to improve efficiency and implement process enhancements.
- Develop and maintain best practices, sharing expertise across teams.
- Adhere to compliance and regulatory requirements, ensuring high-quality client interactions.
- Experience in a fast-paced environment, handling multiple responsibilities.
- Excellent communication, interpersonal, and technical skills, with ability to learn new technologies.
- Ability to work effectively in a team environment, prioritize tasks, and meet deadlines.
- Strong analytical skills, with ability to identify problems, propose solutions, and implement improvements.
- Demonstrated commitment to delivering exceptional customer service and building strong relationships.
- Familiarity with MS Office applications, including Outlook, Excel, Word, PowerPoint, and the Internet.
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