Post-Execution Quality Review Team Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Position

This role offers a unique opportunity to join a high-performing team and contribute to the success of Citi's Institutional Client Group. As a Regional Post Execution Quality Control Lead, you will be responsible for ensuring the quality of KYC records and overseeing the implementation of new processes and procedures to improve efficiency and effectiveness.

Key Responsibilities

  • Lead the development and implementation of quality control processes and procedures
  • Manage and mentor a team of quality assurance professionals
  • Collaborate with stakeholders to develop and implement strategies to improve quality and efficiency
  • Analyze and report on quality metrics and KPIs
  • Identify areas for improvement and implement corrective action plans

Requirements

  • A minimum of 6-10 years of experience in quality assurance, client onboarding, compliance, audit, and regulatory roles
  • Strong leadership and project management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze and interpret complex data and reports
  • Proficient in MS Office products, particularly Word, Excel, and PowerPoint


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