Quality Control Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Quality Control Operations Manager**

Citi is seeking a Quality Control Operations Manager to oversee the quality of Anti-Money Laundering (AML) activities. This role involves reviewing KYC records, providing feedback to case managers, and working with teams to address identified deficiencies.

**Key Responsibilities**:

  • Review KYC records to ensure quality and accuracy
  • Provide feedback to case managers to improve performance
  • Work with teams to address identified deficiencies in reviews
  • Comply with business deadlines and support team leads
  • Contribute to calibration sessions across regions

**Requirements**:

- Minimum 2 years of experience in relevant AML/KYC roles

- Strong interpersonal skills and ability to communicate effectively in English

- Bachelor's Degree

**Preferred Requirements**:

- Strong operations experience

- Global experience beneficial

- Compliance, Audit, and Regulatory experience desirable



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