Icg Kyc Post Execution Quality Assurance Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Information Services Group (ISG) is responsible for providing KYC operational services to clients across the Institutional Client Group (ICG), leveraging cutting-edge technologies to collect, research, store, and process KYC data.

Key Accountabilities
  • Conduct thorough end-to-end post-approval reviews of KYC records to ensure compliance with regulatory standards.
  • Report deficiencies in a timely manner to enable prompt resolution.
  • Serve as the primary point of contact for assigned regions, fostering strong relationships with stakeholders and senior management.
  • Engage with various departments, including Compliance, Audit, and Regulatory, to ensure effective communication and collaboration.
  • Identify and analyze common defects, issues, and themes, conducting root cause analysis to inform continuous improvement initiatives.
  • Assist in developing and implementing continuous improvement plans, tracking progress and success of initiatives.
  • Achieve operational goals and deliver against agreed targets in terms of quality and productivity.
  • Provide regular updates at meetings with KYC Operations, RCT, Compliance, and other relevant teams.
Minimum Requirements
  • Relevant KYC/AML experience, preferably 2-5 years, in areas such as Quality Assurance, Client Onboarding, Compliance, Audit, and Regulatory.
  • Strong understanding of Compliance, Audit, and Regulatory requirements.
  • Proficiency in MS Office products, particularly Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills in English and Spanish.
  • Bachelor's Degree.


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