Dynamics Technical Support Specialist

hace 2 meses


El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completo
Overview

We're seeking a highly skilled Dynamics Technical Support Engineer to join our team at Tek Experts. As a key member of our Microsoft Dynamics team, you will be responsible for providing top-notch support to our clients and their customers.

Key Responsibilities
  • Communicate effectively with end-users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues.
  • Apply technical knowledge to resolve complex problems, collaborating with peers, technical leads, and Microsoft engineering teams as needed.
  • Provide technical guidance across teams to ensure seamless support and resolution of cases.
  • Maintain accurate documentation of all cases, including queries, process steps, and resolutions.
  • Mentor junior support engineers to ensure knowledge sharing and skill development.
Requirements
  • Proficiency in English (85% or higher).
  • At least 6 months of experience in customer and/or tech support in a fast-paced environment.
  • Understanding of databases, query/SQL, basic cloud knowledge, network connectivity, and Active Directory.
About Tek Experts

We're a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you're a problem solver, a creative thinker, and a team player, you'll fit right in with our global team of experts.



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