Dynamics Technical Support Specialist
hace 2 meses
We're seeking a highly skilled Dynamics Technical Support Engineer to join our team at Tek Experts. As a key member of our Microsoft Dynamics team, you will be responsible for providing top-notch support to our clients and their customers.
Key Responsibilities- Communicate effectively with end-users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues.
- Apply technical knowledge to resolve complex problems, collaborating with peers, technical leads, and Microsoft engineering teams as needed.
- Provide technical guidance across teams to ensure seamless support and resolution of cases.
- Maintain accurate documentation of all cases, including queries, process steps, and resolutions.
- Mentor junior support engineers to ensure knowledge sharing and skill development.
- Proficiency in English (85% or higher).
- At least 6 months of experience in customer and/or tech support in a fast-paced environment.
- Understanding of databases, query/SQL, basic cloud knowledge, network connectivity, and Active Directory.
We're a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you're a problem solver, a creative thinker, and a team player, you'll fit right in with our global team of experts.
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Dynamics Technical Support Specialist
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El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completoJob OverviewWe're seeking a skilled Dynamics technical support specialist to provide top-notch support for our clients on complex software issues. The ideal candidate will possess excellent communication skills and a deep understanding of Microsoft Dynamics solutions.Key Responsibilities:Diagnose and troubleshoot customer issues via phone, email, and remote...
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El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completoAbout the RoleWe're seeking a highly skilled Dynamics Technical Support Specialist to join our team at Tek Experts. As a key member of our Microsoft Dynamics team, you will play a critical role in providing top-notch support for our clients' business applications.Key ResponsibilitiesCommunicate effectively with end-users, system administrators, and solution...
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