Technical Training Program Manager

hace 2 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

**Overview of Technical Training Role**

We are seeking a skilled Technical Trainer to join our team at Moody's. As a key member of our Information Technology department, you will play a critical role in preparing and maintaining technical training programs that educate employees and help develop their technical skills.

Our ideal candidate will have in-depth knowledge and technical capability in their field of expertise, as well as excellent communication, organizational, and time leadership skills. They must be able to work effectively with various stakeholders, including support teams and management, to ensure the success of our technical training programs.

**Responsibilities**

  • Develop and maintain comprehensive training materials for employees
  • Assist with onboarding new Level 2 Technical Support Analysts and train team members on new technologies and changes to existing processes
  • Collaborate with other support teams to ensure documentation and processes are up-to-date
  • Conduct surveys and evaluate training efficiency and effectiveness
  • Schedule training sessions as needed and continuously identify opportunities to strengthen team members through training and mentoring

**Requirements**

  • Bachelor's degree required; minimum 3 years of demonstrated ability in related fields
  • Knowledge of ITIL and ability to take on higher-level responsibilities
  • Demonstrated group leadership and willingness to take on leadership roles
  • Demonstrated interest and engagement in infrastructure projects and QA testing
  • Able to develop relationships with key stakeholders and end-users to facilitate feedback and partnering on deliverables

**What We Offer**

  • A dynamic and supportive work environment
  • Ongoing opportunities for professional growth and development
  • A competitive compensation package
  • The chance to work with a talented team of professionals dedicated to delivering exceptional results


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