Technical Partnership Advisor

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. This results in life-changing innovations that impact billions of lives worldwide.

This expanded role reflects our ambition to be known as a customer experience company, ensuring our mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

We're looking for someone with a passion for delivering customer success to help us build a future where customers come to us because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.

Responsibilities:

  • Readiness Development
  • Case Management (Delivery Excellence)
  • Supportability Activities
  • Process Improvement

Key Responsibilities:

  1. Spearhead readiness development initiatives, enhancing support readiness and ensuring timely resolution by developing others.
  2. Develop training plans for supplier engineers based on skills gap analysis and product needs.
  3. Review and provide gap analysis to develop readiness plans for delivery partner teams and/or internal teams based on skills gap analysis, product needs, etc.
  4. Contribute to the creation and implementation of readiness plans and content.
  5. Assist in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks) for both internal and external teams.

Qualifications:

  • Fluent English language skills (reading, writing, speaking).
  • 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
  • Additional or preferred qualifications: 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations.


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