Technical Expert Advisor
hace 1 semana
About the Role
We are seeking a highly skilled Technical Support Advisory to join our CEnS organization. As a Technical Support Advisory, you will play a critical role in ensuring the development of Support Engineers' technical capabilities. You will work closely with our Support Engineering staff to ensure they have the necessary skills and knowledge to assist customers with issues.
Key Responsibilities
- Develop and implement training programs to improve the technical skills of Support Engineers
- Analyze skill-gaps in team or Pod and create readiness plans to address them
- Coach and mentor Support Engineers on case management standards and best practices
- Develop and maintain troubleshooting guides and workflows to improve the efficiency of Support Engineers
- Collaborate with Product Engineering teams, Services, Support, and Regions to drive technical collaboration and engagement
Requirements
To be successful in this role, you will need:
- Strong technical background and expertise in software engineering and/or IT support
- Excellent communication and interpersonal skills
- Ability to analyze complex technical issues and provide solutions
- Experience in coaching and mentoring technical teams
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