IT Senior Business Analyst, Customer Solutions Expert

hace 2 semanas


San Antonio, Belén, Costa Rica SYK Costa Rica Services S.R.L A tiempo completo
About the Role

The Sr. Business Analyst is a key member of our team at SYK Costa Rica Services S.R.L, responsible for understanding business needs and processes. As a partnered liaison between the business and technical teams, you will provide knowledge and expertise to IT, business teams, and process owners in identifying opportunities for technology and supporting prioritization.

Key Responsibilities
  • Build and maintain strong relationships with Divisional teams and functional teams.
  • Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.
  • Define tangible use cases that align desired technology output to commercial objectives.
  • Recommend business process and system changes to improve efficiency and business outcomes.
  • Ensure clear communication between business stakeholders and IT technical teams.
  • Improve the business analysis function through best practices, process management, mentoring, and education.
Requirements
  • Minimum 4 years of professional experience required.
  • Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion.
  • Experience with process mapping is required.
  • Experience documenting complex processes and presenting them in a clear and understandable format is required.
  • Demonstrated ability to understand, evaluate, and recommend changes to business processes is required.
  • Experience working with high-level business stakeholders is required.
  • Experience working in a regulated environment is preferred.
  • Knowledge of Agile Development methodologies is preferred.
Education and Special Trainings
  • Bachelor's degree required.
  • Bachelor's in Business Administration or Computer Information Systems preferred.


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