Business Operations Lead

hace 2 meses


San Antonio, Belén, Costa Rica Red Star Digital CR Limitada A tiempo completo

Job Overview

We are seeking a skilled Operations Manager to oversee and enhance our operational processes at Red Star Digital CR Limitada. The ideal candidate will be responsible for ensuring the seamless execution of daily operations while driving improvements and maintaining high standards of service delivery.

Key Responsibilities :

  • Manage daily operations to ensure efficiency and effectiveness in all processes.
  • Allocate and manage resources according to established and optimized processes.
  • Identify and implement strategies for operational enhancements to boost productivity and minimize costs.
  • Uphold quality standards to guarantee that services meet client expectations.
  • Assess potential operational risks and formulate mitigation strategies to ensure business continuity.
  • Develop and oversee budgets for operational functions, ensuring optimal resource allocation.
  • Monitor and analyze key performance indicators (KPIs) to evaluate operational success and prepare reports for management.
  • Address customer feedback promptly to sustain high levels of satisfaction and loyalty.
  • Foster effective communication across departments to enhance collaboration and resolve conflicts.
  • Encourage a culture of continuous improvement through innovation and adaptation to market changes.
  • Serve as the primary liaison for client communications, addressing concerns effectively.
  • Collaborate with finance to manage budgets, track expenditures, and forecast resource requirements.
  • Stay informed about industry trends and emerging technologies, providing recommendations for integration.
  • Lead initiatives to improve collaboration among remote teams, utilizing appropriate tools for effective communication.

Requirements & Skills:

  • Bachelor's degree in a relevant field (e.g., Digital, Advertising, Operations, Business Administration) is required; a Master's degree is preferred.
  • A minimum of 4-5 years of experience in operations, focusing on process improvement and KPI tracking.
  • Proven success in leading cross-functional teams and delivering projects on schedule and within budget.
  • Strong knowledge of production processes, tools, and technologies.
  • Excellent communication, negotiation, and interpersonal skills; proficiency in English is essential.
  • Ability to manage multiple projects in a dynamic environment.
  • Proven analytical skills to develop innovative solutions for operational challenges.
  • Experience in project management, ensuring timely completion and achievement of objectives.
  • Familiarity with international and multicultural work environments.
  • Proficiency in relevant operational management software and tools.
  • Experience with Agile methodologies such as Scrum or Kanban is advantageous.

Contract Type :

Permanent

Equal Opportunity Employer

At Red Star Digital CR Limitada, we are committed to providing equal opportunities to all potential employees and have a zero-tolerance policy for discrimination. We welcome applicants regardless of age, sex, race, ethnicity, disability, or any other factors unrelated to an individual's ability to perform their job.


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