Customer Service Team Lead
hace 3 semanas
About Us
We are a global leader in the energy sector, dedicated to providing innovative cable and system solutions. Our mission is to empower our customers with reliable and sustainable technologies that drive progress.
Your Role:
As a Customer Service Team Lead, you will play a vital role in ensuring exceptional customer experiences across Central America and the Caribbean. You will oversee a team of Customer Service Specialists, guiding them to deliver seamless order management and client support.
Key Responsibilities:- Lead and mentor a team of Customer Service Specialists, fostering a collaborative and high-performing environment.
- Oversee the entire customer service lifecycle, from initial inquiries to post-sales support, ensuring timely and effective resolution of all issues.
- Manage a portfolio of key clients, building strong relationships and understanding their unique needs.
- Collaborate with internal teams, including Sales, Engineering, and Production, to ensure smooth order fulfillment and customer satisfaction.
- Analyze performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency.
- Stay abreast of industry trends and best practices, continuously seeking ways to optimize customer service processes.
- Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
- 5+ years of experience in customer service, order management, or contract administration.
- 3+ years of proven leadership experience, managing and motivating teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in ERP systems (BPCS/SAP) and Microsoft Office Suite.
- Advanced English language proficiency.
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