Fraud Investigation Team Lead

hace 2 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role
As a Cloud Fraud Investigations Manager at Amzn Support Srvcs Costa Rica, you will be responsible for leading a team of investigators in conducting complex and deep dive investigations of suspected fraud.

This position requires strong leadership and analytical skills, as well as the ability to work effectively with cross-functional teams across Amazon to collaborate on fraud risks and investigations.

Key Responsibilities:
  • Lead a team of investigators in San Jose, Costa Rica, to conduct complex and deep dive investigations of suspected fraud
  • Work with peer managers and investigative teams globally to provide a coordinated approach to fighting fraud
  • Develop the career and skills of investigators by hiring, identifying growth opportunities, and implementing supplemental training
  • Analyze, meet, and report on goals aligned to customer experience improvement, fraud operating expense reduction, productivity, and service levels

About You
We are looking for a highly motivated and experienced professional who can drive excellence in our team. The ideal candidate should have a strong background in risk management, fraud investigation, or a related field, and excellent leadership and analytical skills.

What We Offer:
  • A dynamic and fast-paced environment where you can make a real impact
  • The opportunity to work with a talented team of professionals
  • Continuous learning and development opportunities
  • A competitive salary and benefits package


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