Technical Support Specialist for Cloud and Network Infrastructure
hace 4 días
We are seeking an experienced Technical Customer Support Engineer to join our team in Costa Rica-Zapote, San Jose (AM). As a key member of our support team, you will play a crucial role in providing technical assistance and resolving complex customer issues related to software environments.
The ideal candidate will have at least 5 years of experience in technical customer support, with expertise in Unix scripting, DB - Oracle, Hadoop, and Networking - SNMP, Telnet, IP, Corba, SSH, HTTP/S, REST. Additionally, knowledge of cloud infrastructure, including AWS, Azure, and Private Clouds, is highly desirable.
Key responsibilities include:
- Technical Troubleshooting: Investigate and resolve complex customer problems by analyzing software and hardware configurations, conducting tests, and debugging issues.
- Incident Management: Take ownership of customer-reported incidents, follow established procedures, and escalate cases to the appropriate teams when necessary.
- Documentation: Create detailed and accurate technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
- Collaboration: Collaborate with cross-functional teams, including SME, DBA, and project delivery teams to identify and resolve customer issues and improve product functionality.
In return for your expertise, we offer an estimated salary range of $60,000 - $80,000 per year, depending on experience, plus a wide range of benefits, including health, dental, vision, and life insurance, paid time off, sick time, and parental leave.
Amdocs is an equal opportunity employer committed to fostering a diverse and inclusive workforce. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic, multi-cultural organization, please submit your application.
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