Technical Support Specialist for Cloud and Network Infrastructure

hace 4 días


Alajuela, Alajuela, Costa Rica Amdocs A tiempo completo
Job Description

We are seeking an experienced Technical Customer Support Engineer to join our team in Costa Rica-Zapote, San Jose (AM). As a key member of our support team, you will play a crucial role in providing technical assistance and resolving complex customer issues related to software environments.

The ideal candidate will have at least 5 years of experience in technical customer support, with expertise in Unix scripting, DB - Oracle, Hadoop, and Networking - SNMP, Telnet, IP, Corba, SSH, HTTP/S, REST. Additionally, knowledge of cloud infrastructure, including AWS, Azure, and Private Clouds, is highly desirable.

Key responsibilities include:

  • Technical Troubleshooting: Investigate and resolve complex customer problems by analyzing software and hardware configurations, conducting tests, and debugging issues.
  • Incident Management: Take ownership of customer-reported incidents, follow established procedures, and escalate cases to the appropriate teams when necessary.
  • Documentation: Create detailed and accurate technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
  • Collaboration: Collaborate with cross-functional teams, including SME, DBA, and project delivery teams to identify and resolve customer issues and improve product functionality.

In return for your expertise, we offer an estimated salary range of $60,000 - $80,000 per year, depending on experience, plus a wide range of benefits, including health, dental, vision, and life insurance, paid time off, sick time, and parental leave.

Amdocs is an equal opportunity employer committed to fostering a diverse and inclusive workforce. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic, multi-cultural organization, please submit your application.



  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About GolabsGolabs is a dynamic and innovative B-corp that's revolutionizing the healthcare industry.LocationThe role requires you to reside in LATAM, which offers a great work-life balance with modern amenities.Job SummaryWe're seeking an experienced Cloud Infrastructure Specialist to join our team. In this role, you'll be responsible for maintaining and...


  • Alajuela, Alajuela, Costa Rica Edify Software Consulting A tiempo completo

    About Edify Software ConsultingWe are a top-ranked IT company in Costa Rica and Central America, specializing in education technology and delivering innovative solutions for major corporations, startups, educational institutions, and non-profit organizations.We promote a balanced work environment and a cooperative culture. Our team helps clients design,...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job SummaryWe are seeking a skilled Dynamics Technical Support Specialist to join our team at Tek Experts. In this role, you will work with customers to resolve complex software issues, collaborate with colleagues to continuously improve processes, and deliver exceptional customer service.About the RoleThis is a key position that requires strong technical...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About the role:Our client, Golabs, is seeking a Cloud Infrastructure Specialist to join their team. Your Impact:- Collaborate with CI/CD platforms operating on AWS and Azure.- Enhance and expand the environment using Docker, FluxCD, and Terraform.Main Stack:- **Cloud Platforms**: Experience with projects on AWS or Azure.- **Infrastructure as Code**: Hands-on...


  • Alajuela, Alajuela, Costa Rica Ntt Data A tiempo completo

    **Job Overview**NTT DATA Services is seeking a Cloud Infrastructure Specialist to join our team in Costa Rica.**Key Responsibilities**:Design, build, and deploy cloud infrastructure using Docker and OpenShift.Develop and maintain Docker images and repositories in an Agile fashion.Work with external teams to ensure seamless integration of cloud...


  • Alajuela, Alajuela, Costa Rica Zillow A tiempo completo

    About Zillow NetworkZillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.Millions of people...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Dynamics Tech Support Engineer to join our team of experts. As a key member, you'll work closely with customers to resolve complex software issues, leveraging your technical expertise to deliver exceptional support.Key Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a highly skilled Cloud Infrastructure Specialist to be part of our team at Hashmap in Belen, Heredia, Costa Rica. The ideal candidate will have 2-4 years of experience.Key Responsibilities:Designing and deploying Docker images for external teams.Maintaining and updating Docker repositories in an Agile environment.Hands-on experience with...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **About Us**We are a dynamic, fast-growing B-corp transforming healthcare. Our remote team operates across the US, fostering a collaborative and innovative work environment. We're dedicated to delivering high-quality services and solutions.Key Responsibilities:Collaborate with cross-functional teams to maintain and enhance production environments.Implement...


  • Alajuela, Alajuela, Costa Rica Atl Technology Costa Rica A tiempo completo

    Job Overview:Atl Technology Costa Rica is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our Global IT team, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our users.Estimated Salary: $40,000 - $60,000 per annum, depending on experience and...


  • Alajuela, Alajuela, Costa Rica Ntt Data A tiempo completo

    About NTT DATA ServicesWe are a leading IT services provider, committed to delivering innovative solutions that transform businesses.Job SummaryWe are seeking a highly skilled Cloud Infrastructure Engineer to join our team in Belen, Heredia, Costa Rica. The successful candidate will have 2-4 years of experience in building and deploying cloud infrastructure...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    About the RoleWe're seeking a customer-oriented Dynamics Tech Support Engineer to resolve complex customer cases. This individual will work with customers, collaborate with colleagues, and deliver exceptional customer service.The successful candidate will work on cases escalated by customers and/or Level 1 Support Engineers, providing quick and accurate...


  • Alajuela, Alajuela, Costa Rica Zillow A tiempo completo

    About Zillow, a leading real estate company that reimagines the home buying and selling experience, we are seeking an experienced Cloud-Enabled AI Infrastructure Engineer to join our team.Job SummaryThis role is part of the AI Platform team at Zillow, which develops and maintains the end-to-end platform powering AI research and development. As a...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a highly skilled Database Infrastructure Specialist to join our team at Hashmap in Belen, Heredia, Costa Rica. This role plays a critical part in ensuring the smooth operation of our database systems.ResponsibilitiesDesign and implement high-availability database systems that meet our business needs.Create databases that support data-driven...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Senior Technical Advisor OpportunityWe're seeking a highly knowledgeable Senior Technical Advisor for the Technical Area to join our team in a senior technical role. This role offers the opportunity to drive technical advancement and identify opportunities for product improvement.Key Responsibilities:• Serve as the primary point of escalation in cases with...


  • Alajuela, Alajuela, Costa Rica Zillow A tiempo completo

    **Company Overview**Zillow is reimagining real estate to make it easier for individuals to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **About the Role at Golabs**: We're seeking a driven Infrastructure Architect to develop and support VDI infrastructure for our clients' employees. This opportunity is ideal for those passionate about technologies like VMware Horizon or Azure Virtual Desktop.Your Impact:**Infrastructure Management**: As part of our team, you'll oversee both on-premises and...


  • Alajuela, Alajuela, Costa Rica Softwareone A tiempo completo

    Job Function: Software & Cloud ServicesThe Role:We are looking for a highly skilled Cloud Solutions Architect to join our Services Delivery team. As a key member of our team, you will be responsible for designing and implementing cloud solutions that meet the needs of our clients. If you have a strong background in cloud computing and are passionate about...


  • Alajuela, Alajuela, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer is a leading global biotechnology company committed to equal opportunity in the terms and conditions of employment for all employees and job applicants.Salary & BenefitsWe are offering a competitive salary of $120,000 - $160,000 per annum, along with a comprehensive benefits package, including medical, dental, and vision insurance, 401(k)...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About the JobWe are seeking a skilled Cloud Data Specialist to join our team at Golabs. In this role, you will provide technical support to customers resolving complex issues related to Cloud and Big Data services.The ideal candidate will have hands-on experience with Microsoft Azure Platform and Microsoft Big Data services, as well as proficiency in Java,...