Cloud Solution Architect
hace 6 días
**Job Overview**
We are seeking a highly skilled Technology Transformation Leader to join our Microsoft team. As a key member of our organization, you will be responsible for driving business transformation and accelerating cloud consumption.
Key Responsibilities:
- Drive positive customer satisfaction by leveraging M365 Enterprise Services expertise to enable defined customer success plan outcomes.
- Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.
- Contribute to increase in consumption and align with account team members on customer priorities to drive growth in consumption.
- Identify opportunities to renew or grow Microsoft contracts and build skills through initiatives such as sales immersion and customer-facing skills.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Business, or related field AND 4+ years experience in IT consulting/support, systems administration, network operations, software development/support, or related field.
- Technical experience with design, configuration, and implementation of infrastructure in Microsoft Teams Meetings, Phone System, Direct Routing, Devices supporting Meeting Rooms Solutions, and Calling.
- Knowledge of benefits of Teams vs Zoom, Webex, and other competitor products and business offerings.
- Proven ability to map the customer's business process and needs to product capability and solution areas.
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