French Language Expert, Business Analysis Specialist

hace 2 semanas


San José, San José, Costa Rica Western Union A tiempo completo

**Global Compliance and Risk Operations Team - French Speaker**

We are seeking a highly skilled French Speaker Senior Specialist, Business Analysis to join our Global Network Compliance & Risk Operations team. As a key member of our team, you will be responsible for providing guidance to stakeholders and monitoring progress of KYA/KYCC recertification plans.

The ideal candidate will have a strong understanding of business analysis principles and be fluent in both English and French. You will be responsible for handling due diligence documentation for prospective and existing WU Agents, conducting calibration sessions with Agents, and refreshing training events.

**Key Responsibilities:**

  1. Timely assist stakeholders and monitor progress of KYA/KYCC recertification plans.
  2. Handle due diligence documentation for prospective and existing WU Agents.
  3. Conduct calibration sessions with Agents and refreshing training events.
  4. Serve as a single point of contact for Agents during onboarding and recertification events.
  5. Coordinate all KYA related activities with all regional teams.
  6. Participate in regular follow-up meetings with stakeholders.
  7. Work to ensure adherence of KYA/KYCC execution plans.
  8. Handle reinstatement requests and related issues.
  9. Monitor reporting tools daily to ensure data accuracy.
  10. Provide adequate and up-to-date reporting to upper management.

**Requirements:**

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 3-5 years of experience in Customer Service, Training & Quality Analysis.
  • Fluency in English (B2+ or higher) and proficiency in French (B2+ or higher).
  • Intermediate technical skills and good knowledge of Microsoft Office package.
  • Advanced soft skills, including analytical, problem-solving, and goal-setting skills.

**Benefits:**

Our Costa Rica-specific benefits include Asociación Solidarista, paid time off, in-house company doctor services, continuing education, transportation services, parking spaces, hybrid model work, flexible working schedules, referral program, employee resource groups, carpooling program, Price Smart membership, and medical and life insurance.

**Our Hybrid Work Model:**

We value in-person collaboration, learning, and ideation whenever possible. Our Hybrid Work Model categorizes each role into one of three categories, with this role classified as Hybrid. This means you will work from home and in the office, with a minimum of three days per week in the office.

LI-Hybrid



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