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Remote Support Team Manager
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About Scalelab Inc.
We are a forward-thinking organization dedicated to delivering exceptional customer experiences. Our vision is to establish a world-class customer support team that sets industry standards for quality and efficiency. As Remote Support Team Manager, you will play a pivotal role in shaping our customer service strategy and driving business growth.
Key responsibilities include:
- Establishing a robust team structure, promoting collaboration and open communication.
- Developing and implementing training programs to enhance customer service skills.
- Collaborating with the customer service team to analyze customer feedback and identify areas for improvement.
- Designing and deploying effective quality control measures to ensure high-quality customer interactions.
- Coordinating recruitment efforts to attract top talent and build a strong customer service team.
- Leading performance reviews and providing constructive feedback to drive team growth.
- Staying up-to-date with industry trends and best practices to maintain a competitive edge.
Requirements:
- Fluent English language proficiency and ability to work remotely.
- Strong leadership and management skills, with a minimum of 5 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
- Demonstrated ability to manage ambiguity and resolve problems efficiently.
- Self-motivated individual with a bias for action and excellent multitasking skills.
- Ability to thrive in a fast-paced environment with minimal supervision.
